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1、2021年7月1389國開電大本科管理英語4期末考試試題及答案一、交際用語（每小題2分，共10分）1-5題：選擇正確的語句完成下面對(duì)話，并將答案序號(hào)寫在答題紙上。1. Is it possible for you to workout the plan tonight?A. I think so.B. r 11 do that.C. r d love to.答案A2. Don，t forget to come to our party this weekend!A. Not at all.B. You are welcome.C. Sure. See you.答案c3. We could le
2、t some of the staff work from home.? Thats a good idea.A. Do you have any good ideasB. What do you think of itC. Is there anything else答案B4. How did your meeting go yesterday? actually, it was really frustrating.A. Very goodB. Not so goodC. Nothing special答案B5. Will you go on a picnic with us tomorr
3、ow?A. Yes, but r 11 have English classesB. Sorry, I have an appointment with Dr. BrownC. r m afraid I have no idea答案C二、詞匯與結(jié)構(gòu)（每小題2分，共30分）6-20題：閱讀下面的句子，從 三個(gè)選項(xiàng)中選出一個(gè)能填入空白處的正確選項(xiàng)，并將答案序號(hào)寫在答題紙上。6. ComparedEnglish, Chinese is generally believed to be more difficult to learn.A. withB. fromC. against答案A7. clea
4、rly communicate with and actively listen to employees is essential to improvetheir performance.A. Be able toB. Being ableC. Being able to答案c8. When the message finally reached the Command Center, it mutated” to become一 Send three and four-pence, were going to a dance.A. wasB. hadC. have答案B9. manager
5、s spend most of their time in face-to-face contact with others, but theyspend much of it obtaining and sharing information.A. Not onlyB. Do not onlyC. Not only do答案B10. AT&T found that employees with better planning and decision-making skills weretobe promoted into management jobs.A. more likeB. mor
6、e likelyC. more unlikely答案B11. Without his assistance, Ithe research last month.A. would not have completedB. could not finishC. should not finish答案A12. They have come to the conclusionthis winter will be even colder than before.A. thatB. forC. which答案A13. My leather shoes cost methe last pairs I bo
7、ught.A. three times asB. three time asC. three times as much as答案c14. After days of investigation, the police werereality.A. looking intoB. approachingC. finding答案B15. All theguests are seated in the front row.A. distinguishingB. extinguishingC. distinguished答案c16. How do we expect to compete with a
8、 company that has such a hugeand hugeresources?A. reductionB. recommendationC. reputation答案c17. I think the primaryfactor is there5 s been so much absence lately.A. contributingB. causingC. affecting答案A18. You have a lot of creative thoughts and your enthusiamwork projects is verymuch appreciated.A.
9、 regarded withB. regarding withC. regarding答案c19. All the team members tried their best. We lost the game,.A. howeverB. thereforeC. since答案A20. The workmen want tothe number of working hours and to increase pay.A. deleteB. decreaseC. depress答案B三、閱讀理解（每小題4分，共40分）21-25題：閱讀下列短文，從A、B、C三個(gè)選項(xiàng)中選出一個(gè)正確答案，并將答案
10、序號(hào)寫在答題紙上。Passage 1If theres one word that captures the essence of what is occurring in the world today,its “change. ” Downsizing, reorganizing, and cutting costs, are now the norm for survival. Noindustry is exempt. Even the most conservative institutions are undergoing significant changejust to sur
11、vive.Change management has always been an issue of debate amongst scholars： how can employerscreate suitable conditions for a successful change process? And what can employees do to getthrough it?Tips for dealing with change in the workplace.Make yourself aware that change happens： it happens in per
12、sonal life, it happens in yourprofessional life. You can not live in the past, so denying that change could occur only makesthings more complicated for you. Stay alert in the workplace： know what is happening around you. When you come across cluesthat hint change is on the way, acknowledge them!Main
13、tain open communication channels： Dont lay back and expect things to pass you bysmoothly. You need to get acquainted with the occurring changes. Seek more details from yourmanagement and peers to for man accurate understanding of the matter. Be transparent and honestabout your fears： dealing with th
14、e unknown is often resented and daunting. Make the pictureas clear as you can. Assess yourself : Changeisatimewhenone，sconfidenceaboutone，sskillsand capabilitiesgets shaky. Recognize your strengths and where you could bring them into play. At the same time,stay aware of your developmental areas and
15、work on improving those. Dont be stiff： It will make the change process much harder if you are rigid. Be flexibleenough to look at the different angles of the change and see where you could apply your“existing” skills and knowledge, and what news skills you need to acquire. Stay optimistic: Keepapos
16、itiveattitudeanddonJ tletyourselfdrowninuncertainty. Involveyourself in the new process； locate yourself properly in the new scenario. Adjust! “You cantget to the top of Everest by jumping up the mountain. You get to the mountaintop by takingincremental steps. Step by step, you get to the goalv , sa
17、ys Robin Sharma, one of the worldsmost-sought-after leadership and personal success experts.21. Enterprises carryout downsizing, reorganizing and cutting costs in order to.A. surviveB. cut down on the number of workersC. reshuffle the organization答案A22. “No industry is exemptn means.A. No industry i
18、s an exampleB. No industry is an exceptionC. Not every industry can be exempted答案B23. The following questions are often discussed among scholars EXCEPTA. How can bosses create favorable conditions for changeB. How can productivity be increasedC. What can workers do to get through change答案B24. How ma
19、ny suggestions does the author put forward?A. 4B. 5C. 6答案c25. From the passage, we know that Robin Sharma is .A. an expert on leadership, and personal successB. a great leaderC. someone who likes to play the game of Hide and Seek答案A26-30題：請(qǐng)根據(jù)短文內(nèi)容判斷給出的語句是否正確，正確的寫“T” ,錯(cuò)誤的寫,并將答案寫在答題紙上。Passage 2When you
20、 think of team building, do you immediately picture your group off at a resortplaying games or hanging from ropes? Traditionally, many organizations approach team buildingin this way but, then, they wonder why that wonderful sense of teamwork that has been displayedat the retreat or the seminar fail
21、s to impact long-term beliefs and actions back at work.r m not averse to retreats, planning sessions, seminars and team building activitiesinfact I lead them-but they have to form part of a much larger teamwork effort. You will not buildteamwork by “retreating” as a group for a couple of days each y
22、ear, instead you need to thinkof team building as something you do every single day.Form teams to solve real work issues and to improve real work processes.Provide trainingin systematic methods so the team expends its energy on the project, not on trying to workouthow to work together as a team to a
23、pproach the problem.Hold department meetings to review projects and progress, to obtain broad input, and tocoordinate shared work processes.If there is friction between team members, examine the workprocesses they mutually own-the problem is not usually their personalities； instead, it isoften the f
24、act that the team members haven，t agreed on how they will deliver a product or service,or the steps required to get something done.Build fun and shared occasions into the organization, s agenda-hold potluck lunches,take the team to a sporting event, sponsor dinner sat a local restaurant, go hiking o
25、r go toan amusement park. Hold a monthly company meeting, sponsor sports teams and encourage cheeringteam fans.Use icebreakers and teamwork exercises at meetings-these help team members get to knoweach other, share details about each others lives, and have a laugh together. Celebrate team successes
26、publicly. There are many ways you could do this, for instanceby buying everyone the same T-shirt or hat, putting team member names in a draw for companymerchandise and gift certificates. The only thing limiting you is your imagination.If you do the types of teamwork building listed above, you11 be a
27、mazed at the progressyou will make in creating a teamwork culture, a culture that enables individuals to contributemore than they ever thought possible-together.26. Team building event is traditionally related to playing games at resort.答案T27. The author claims that playing games together is as impo
28、rtant as forming teams to solvereal work issues and to improve real work processes for team building.答案F28. “Retreat in the first paragraph means withdrawal of troops after a defeat.答案F29.Ice breaking motivates team members to compete with each other.答案F30. A good teamwork culture enables individual
29、s to make more efforts together.答案T四、寫作(共20分)31 .根據(jù)要求寫作文。Write a composition with at least 100 words on My Dream Job.Your writing should includethe followings.(1) position： customer service representative.(2) ability： communication and customer service skills.(3) reason： an expert in the product lin
30、e and strong relationships with customers.備注翻譯：在“我理想的職業(yè)”上寫一篇至少100字的作文。您的作品應(yīng)包括以下內(nèi)容。(1) 職位：客服代表。(2) 能力：溝通和客戶服務(wù)能力。(3) 原因：產(chǎn)品線專家，與客戶關(guān)系密切。參考答案：Everyone has an ideal career in mind. My ideal career is to be a qualified customer servicerepresentative.First of all, I have multi-dimensional abilities such as
31、active listening, verbalexpression, and interpersonal skills；Secondly, I am good at having a clear understanding of myself, others, and the situationin the process of communication, clarifying my communication goals, and being good atunderstanding the thoughts and feelings of others；Third, I have certain professional skills. As a customer service officer, I can send thetechnology to users after the company1s products are sold, so as to better serve the society.
2021年7月1389國開電大本科《管理英語4》期末考試試題及答案
