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1、單擊此處編輯母版文本樣式,第二級,第三級,第四級,第五級,Niu,X.Y.,SIBM of UIBE,*,內(nèi),容,容,安,安,排,排,總,攬,攬,：,管,管,理,理,溝,溝,通,通,的,的,概,概,念,念,、,、,原,原,理,理,與,與,策,策,略,略,起,點,點,：,：,自,我,我,溝,溝,通,通,與,與,一,一,對,對,一,一,溝,溝,通,通,難,點,點,：,：,群,體,體,溝,溝,通,通,重,點,點,：,：,組,織,織,內(nèi),內(nèi),與,與,組,組,織,織,外,外,溝,溝,通,通,Niu,X.Y.,SIBMofUIBE,1,管,理,理,溝,溝,通,通,的,的,概,概,念,念,、,、,原,原,理

2、,理,與,與,策,策,略,略,第,一,一,部,部,分,分,：,：,總,攬,攬,2,問,題,題,怎,樣,樣,理,理,解,解,管,管,理,理,溝,溝,通,通,？,？,建,設(shè),設(shè),性,性,溝,溝,通,通,的,的,原,原,理,理,是,是,什,什,么,么,？,？,管,理,理,溝,溝,通,通,的,的,一,一,般,般,策,策,略,略,有,有,哪,哪,些,些,？,？,Niu,X.Y.,SIBMofUIBE,3,怎,樣,樣,理,理,解,解,管,管,理,理,溝,溝,通,通,？,？,Niu,X.Y.,SIBMofUIBE,4,你,是,是,一,一,位,位,宇,宇,航,航,員,員,，,，,與,與,另,另,外,外,幾,幾

3、,位,位,宇,宇,航,航,員,員,駕,駕,駛,駛,一,一,太,太,空,空,船,船,飛,飛,向,向,月,月,球,球,，,，,原,原,計,計,劃,劃,去,去,與,與,已,已,降,降,落,落,月,月,球,球,、,、,作,作,為,為,基,基,地,地,的,的,太,太,空,空,母,母,艦,艦,會,會,合,合,。,。,然,然,而,而,，,，,因,因,機,機,械,械,故,故,障,障,，,，,你,你,們,們,的,的,太,太,空,空,船,船,只,只,能,能,迫,迫,降,降,在,在,距,距,離,離,太,太,空,空,母,母,艦,艦200,英,英,里,里,之,之,外,外,的,的,月,月,球,球,表,表,面,面,。,。,

4、降,降,落,落,時,時,許,許,多,多,設(shè),設(shè),備,備,受,受,到,到,損,損,壞,壞,，,，,而,而,為,為,了,了,生,生,存,存,你,你,們,們,必,必,須,須,充,充,分,分,利,利,用,用,未,未,受,受,損,損,壞,壞,的,的,裝,裝,備,備,自,自,行,行,達(dá),達(dá),到,到,太,太,空,空,母,母,艦,艦,。,。,下,下,面,面,列,列,出,出,了,了15,樣,樣,未,未,受,受,損,損,壞,壞,的,的,物,物,資,資,和,和,裝,裝,備,備,，,，,請,請,依,依,據(jù),據(jù),其,其,重,重,要,要,性,性,分,分,別,別,標(biāo),標(biāo),出,出1-15,，,，,以,以,供,供,你,你,們,

5、們,出,出,發(fā),發(fā),時,時,酌,酌,其,其,重,重,要,要,性,性,決,決,定,定,取,取,舍,舍,（,（,比,比,如,如,，,，,你,你,們,們,的,的,體,體,力,力,只,只,能,能,帶,帶13,件,件,，,，,就,就,只,只,好,好,放,放,棄,棄,另,另,外,外,兩,兩,件,件,）,）,。,。,（接下頁,）,）,IntroductionParticipation,Niu,X.Y.,SIBMofUIBE,5,（1）一,盒,盒火柴,（,（2,）,）壓縮餅,干,干,（3）50英尺尼,龍,龍繩,（,（4）,絲,絲質(zhì)降落,傘,傘,（5）袖,珍,珍取暖器,（,（6）2支0.45口徑,手,手槍,（7

6、）1,箱,箱脫水寵,物,物喝的牛,奶,奶,（8）2大瓶,氧,氧氣,（,（9）星,際,際圖,（10,）,）救生,筏,筏,（,（11,）,）磁羅,盤,盤,（12,）,）5加,侖,侖水,（,（13,）,）煙火,信,信號槍,（14,）,）包括,注,注射器,的,的急救,箱,箱,（15,）,）太陽,能,能無線,電,電收發(fā),器,器,IntroductionParticipation(c),15,4,6,8,14,11,12,1,3,9,13,2,10,7,5,Niu,X.Y.,SIBM of UIBE,6,Discussion(1):GroupComm.,A,fter finishingself-judge

7、ment,yourgroup(3-4 pers)usesinformativeorpersuasivecommunication so as to getaccesstothe commondecision.The turnof15things shouldtrytoget everyonesagreement.,A,ttentions:,-Nomatter informative,orpersuasive comm.,logicisthefundamental;,-Dontchange yourideaonly to avoid theconflict;,-Dontmakedecisiono

8、nly to abide by“theminorityand themajority”rule,Niu,X.Y.,SIBM of UIBE,7,Discussion(2):Self-assessment,What keytechniques,youthink,makeyourcareersuccessful?,What areyour communicationbarriersinyourcurrent job?,What arethemosteffectiveapproachestoimprove yourcommunicativeskills,？,？,What do youwish to

9、learn muchmoreinthis course?,Niu,X.Y.,SIBM of UIBE,8,1-SignificanceofManagerialCommunication,Manager=Vision-maker+Motivator,Comm.Activities go throughall managing life.,Communicative Capabilityheavilyinfluences yourcareer development in someextent。,3CS:Capability+Character+Comfort(,Comfort,relation,

10、Comfort,job,Comfort,life).,Supportive communication=,Problem-solving+Comfort relation,9,2-Concept of ManagerialCommunication,Two schools ofMC,Behavior Science Theory,-Audience-analysis-based communica-tive strategies:theory andthoughts.,Effectivecommunicative techniquesand skills,-Writing,Language;i

11、nformativeand persuasivecommunication skills,practical techniques,Integrating both twoschools,-Philosophyandskills development,Niu,X.Y.,SIBM ofUIBE,10,概念,管理溝通是,指,指溝通者為,了,了獲取溝通,對,對象的反應(yīng),和,和反饋而向,對,對方傳遞信,息,息的全部過,程,程。,A)基于,反,反應(yīng)的雙向,溝,溝通;,B)需要,媒,媒介聯(lián)結(jié)溝,通,通雙方。,GOODIDEASARENOT SCARCESUPPLY,WHATIS RARE ISTHEAB

12、ILITY OfTRANS-,LATING A GOOD IDEA INTO ACCEPTED,PRACTICE.,2-Conceptof ManagerialCommunication(c),Niu,X.Y.,SIBM ofUIBE,11,NATURES OFMC,-Media:languageor letters;,-Content:Information,Thoughts,Emotion,Aspects,Attitudeetc.,-Philosophygreatly influences the understanding ofmotive,behavior andgoal;,-Spec

13、ial barriers:information disorder,Psycological elements(preference,backgroud,experiences andvalues),2-Conceptof ManagerialCommunication(c),Niu,X.Y.,SIBM ofUIBE,12,INFORMATION SOURCES(WHO);,AUDIENCE(NEGATIVE,POSITIVE,COMMUNICATIVE GOAL(SOLVING PROBLEM);,ENVIRONMENT(INTERNAL ANDEXTERNAL);,INFORMATION;

14、,MEDIA(ORAL,WRITING,PHONE,E-MAIL,ETC.);,FEEDBACK(POSITIVE,NEGATIVE OR NEUTRAL),3-Components of Managerial Communication,Niu,X.Y.,SIBM ofUIBE,13,ENCODE,CHANNEL:,MEDIA,DECODE,SUBJETIVE,OBJECTIVES,FEEDBACK,(+,-),RESPONSE,4-Processof ManagerialCommunication,Niu,X.Y.,SIBM ofUIBE,14,建設(shè)性溝通,的,的原理是什,么,么？,Niu

15、,X.Y.,SIBM ofUIBE,15,SupportiveCommunication,Natures,Strategies,Nature&Strategiesof,Niu,X.Y.,SIBMofUIBE,16,1-SupportiveCommunication,CONCEPT,SupportiveCommunication=,Problem-solving+Positiverelation,NATURES,(,1)deliveryofthecorrectinformation,(2)positiveandcomfortrelation,(3)definitegoalofproblem-so

16、lving,Niu,X.Y.,SIBMofUIBE,17,2-PrinciplesofSupportiveCommunication,InformationPrinciples,-Completeness,Consideration,Clarify,Courtesy,Concreteness,PositionPrinciples,-Problem-orientation,Self-explicitness,RespectPrinciples,-Description,Confirm,Dualcommunication,Discrepancy,Niu,X.Y.,SIBMofUIBE,18,Completeness,（,（完,全,全性,）,）,討論,為什,么,么在,溝,溝通,中,中會,出,出現(xiàn),不,不完,全,全信,息,息,?,-,背,背景,、,、觀,點,點、,態(tài),態(tài)度,、,、地,位,位、,經(jīng),經(jīng)歷,等,等方,面,面的,差,差距,完全,性,性識,別,別標(biāo),準(zhǔn),準(zhǔn),溝通,者,者傳,遞,遞信,息,息和,受,受眾,接,接受,信,信息,相,相等,.,建議,（,（GUIDELINE,）,）,-,提,提