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1、MemorandumsWhat is a memo?It is a format of internal communication, which can communicate information, explain new procedures, announce changes, make requests, confirm results, or offer advice. How to write a business memov內(nèi)容簡短:備忘錄市商務(wù)書面溝通中最簡短的形式之一,具備快速閱讀的特征。v信息具體:如果要用備忘錄告訴同事們有個會議或活動,就把具體的日期時間告訴他們。v內(nèi)
2、容有組織:便于讀者呢個迅速找到需要的信息。不管是直接還是委婉,內(nèi)容都要有組織,不要讓對方浪費時間思考你是什么意思。 The format of a memo 漢語的“備忘錄”來自英語的memorandum,實際應(yīng)用中通常使用其縮寫形式memo,作標題時一定要大寫首字母,或者四個字母都大寫。 備忘錄由名稱 (title),標題區(qū) (heading)和正文 (body)三部分組成。其中標題區(qū)包括四部分內(nèi)容:備忘錄的撰寫人,收件人,發(fā)送日期及主題。 備忘錄的基本格式如下(排列格式多為齊頭式): Memo To: 寫出全名,有時可以加上職位From:寫出全名,有時可以加上職位Date: 寫出完整日期,
3、月份可以采用縮寫Subject: 主題簡短,明確,具體Message: 直接寫出重點,用一到兩個句子把主要的信息寫出來。可以只有一個句子,也可以有好幾個段落。Re: New Year Party Subject: Autumn Trading Fair Subj.: Christmas Celebration SUBJECT: Beefits Coordinator Suggests Pinggu Outing Memo Changes of the order To: Subject:From: Change goods details of this mornings order (Ms.
4、 Sanchez from Royale Engineering) Send 3 units of model 1380 and 4 units of model 1935 by sea. They don not need insurance and we will pay for sea transport.Date: 24 November, 2013Dispatch Department Brian Davison 如果你選擇使用標題形式寫出“事由”,要注意用詞應(yīng)當概括性強、言簡意賅。 “事由”是備忘錄的“題眼”,作用在于突出備忘錄的寫作目的或其主要內(nèi)容,使收件人迅速識別備忘錄的主要意
5、圖,判斷應(yīng)由哪個業(yè)務(wù)部門處理、與自己是否有關(guān)系。事由一項等于備忘錄的標題;換句話說,備忘錄的主旨應(yīng)當體現(xiàn)在事由的表述之中。請比較以下同一個會議紀錄的六種事由標題, Minutes of the meeting of the Second Board of Directors Minutes of the Meeting of the Second Board of Directors Minutes of the Second Meeting of the Board of Directors Minutes of the Second Meeting: Board of Directors
6、Board of Directors: Minutes of the Second Meeting Board of Directors: Meeting Minutes, October 23, 2007 Practice 1vYour companys Sales Director is visiting you next Thursday morning.vWrite a memo to your assistant, Kerstin:vTelling her about the visit;vExplaining the reason for the visit;vSaying wha
7、t information the Sales Director will need on the day.vWrite about 30-40 words. Memo About the visit of Sales Director To: Subject:From: Date: 5th March, 2013Ms Kerstin Stephen Chan, Managing Director Our companys Sales Director, Mr. Johnson, is visiting our branch next Thursday morning to check the
8、 sales picture of our region. Please prepare the sales figures of all our product lines for his inspection. Thanks! Practice 2vYou are a manager and going to spend holidays in Hawaii in June. Suddenly you received a letter from an important customer, Mr. Elton Deland, who will arrive on 25th June an
9、d discuss the claim. You have to delay the trip till July.vWrite a memo to Ms. Anne Franks, your secretary:vExplain why you postpone your tripvMention the date when Mr. Elton Deland will arrivevAsk her to arrange your meeting. Memo To: Subject:From: Date: 22 September, 2013Anne FranksWu ShanTrip del
10、ayI have to delay my trip to Hawaii till July, as Mr. Elton Deland will arrive in London on 25th June and discuss the claim face to face. Please arrange our meeting on 26th June. Types of Memosv1. Instruction Memo( 指示性備忘錄)v Style: simple and direct.vContent: v1) INTRODUCTION, 2) DETAILS 3) RESPONSE
11、OR ACTION TO BE TAKEN 4) CONCLUSION ExamplevTo: All StaffvFrom: Allen Smith, Administrative OfficervDate: May 12, 2006vSubject: Operating Instructions for New Copying Machine A New photocopier has been installed in the general office. All staff is welcome to use it.( introduction) To ensure the copi
12、ers survival, it is important to keep the following procedures in mind. (details) Use the machine for no longer than 30 minutes at a time. After use, allow the machine to cool for at least 5 minutes. Make sure the switch is turned off after use. Please speak to me if you have any questions about the
13、 machine. (response) 上級致下級 Memos from the Managementv例1推遲圣誕晚會備忘錄 (Postponing the staff Christmas party)vTO: All Staff vFROM: Management vDATE: November 9, 2007 vSUBJECT: STAFF CHRISTMAS PARTY Its that time of year again. As you all know, Christmas is our busiest season of the year. Every year it is
14、a struggle for management and supervisors to find the time and energy to organize a staff Christmas party. This year, we have decided to postpone the Christmas party until after our busy season. Party Details: Date: Third Saturday in January Theme: Celebration Food: Turkey, Christmas pudding, smoked
15、 salmon Special events: Karaoke and belly dancing We apologize that the celebration will have to wait until the new year, but we guarantee that it will be worth the wait. Anyone interested in volunteering to help out with the event is encouraged to call Lucy, our events coordinator. Lucys cell phone number is 1234-567-8900. Regarding this matter, please contact her outside of business hours. Thank you. Management