[英語學(xué)習(xí)]BusinessEtiquette商務(wù)禮儀英語雙語課件

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1、外 語 學(xué) 院 :涂 慧 娟 制 作 choose correct dishware: bread most are strict vegetarians.n Buddhists are often strict vegetarians, but many Thailand Buddhists enjoy beef as long as someone else has done the slaughtering for them.n Italians only drink cappuccino in the morning before 10 am. Negotiating Style: A

2、merican stylen The American style is very direct and they try to demand the same from counterparts. Generally, Americans openly disagree and use aggressive persuasive tactics, such as threats and warnings.n Americans tend to make concessions throughout the negotiations, settling one issue, then proc

3、eeding to the next. They are used to cutting deals just to save time. n Americans make decisions based upon the bottom line and on cold, hard facts. They do not play favorites. Economics and performance count, not people. n French negotiators are reputed to have three main characteristics in interna

4、tional dealings: l a great deal of firmness, l an insistence on using French as the language for negotiation, l and a preference to make an outline agreement, then an agreement in principle, then headings of agreement, repeatedly covering the whole breadth of a deal.Negotiating Style: French styleMo

5、re n The French love to argue. All contacts must be completely in French. Do not make intense criticism and avoid raising ones voice. Drinking wine will be part of the negotiation process. Negotiators may find themselves at two-hour lunches. n Arrange appointments in advance and present an agenda as

6、 early in the process as possible.n The English are reserved rather than expressive or demonstrative in the way they communicate. The business lunch is very popular in Britain. Much negotiation will be done with knife and fork in hand. n Russians arrive at the table with clear objectives and make fe

7、w concessions early in the discussions. They are extremely warm. Its very difficult to dislike them on a personal level. n They use some hardball tactics: table-pounding, emotional outbursts, brinkmanship, loud threats and walkouts. more n More often, the Russian counterparts will simply try to out-

8、wait one, exploiting the presumed impatience. Counter this with patience, patience and more patience.n The Russian decision-making is rather bureaucratic. Even the simplest deals will take a great deal of time when compared to other industrialized powers.n Important points must be stressed continual

9、ly as the Russians tend to look at the totality rather than the details of a contract. Negotiating Style: Australian stylen The Australians encourage long-term relationships and prefer to work with people they count as friends. n Since formalities are minimal, negotiations more at a quick pace. Show

10、 up on time and come prepared.n Be direct while negotiating, as the Australians are keen to spot deception and they feel no hesitation to walk away from the table if they feel one is holding back information. n Since Australians tend to dislike too much bargaining, visiting negotiators will get bett

11、er results by opening discussions with a realistic bid. n A large variety of items are on display at the Fair, such as light industrial products, electronic goods, machinery, household items, textiles, garments, handicrafts, medical equipment, toys and so on. They attract thousands of visitors to th

12、e place.n At the Fair, a lot of foreign businessmen have negotiations with the Chinese exporters. Some make inquiries; others place orders. They discuss business and conclude transactions on the spot. Fork left, knife right or the other way round? Continental way or American way? n Can we drink as m

13、uch as we can?l Youd better drink only one third of your normal liquor capacity.l If youre drunk and made a fool of yourself, you should apologize to the host the next day.l Usually, we can only pour two third of the whole glass. Because the rest one third of the glass is left for the bouquet of the

14、 wine. n Can we smoke after the dinner?l Youd better not unless the host did it first.l If you have to, you should ask permission from the host and your neighbors, especially from ladies.n Do you mind my smoking?n No, please go ahead.l Smoking is bad for your health and teeth. 湯 和 餐 前 小 吃 魚 和 海 鮮 肉

15、和 蔬 菜餐 后 甜 點(diǎn) 咖 啡 choose correct dishware: bread & butter salad fish potato pudding meat red wine champagne wine soup taste wine n put noticen extend invitationn when the guests arrive, lead them to their seatsn the presider announces the beginning of the ceremony and introduce leaders and celebritie

16、s n thank them for comingn the host makes a speechn the guests deliver a speech n cut the ribbon n select a good date, a convenient placen ensure there are enough rooms for preparation and accommodationn invitation cards and souvenirsn make a list of possible questions likely to be askedn propaganda materialsn hold a cocktail party or tea party after the conference