儀容儀表和個人衛(wèi)生（培訓資料）

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GROOMING & HYGIENE,儀容儀表和個人衛(wèi)生,10/18/2019,2,Grooming & Hygiene 個人儀表與衛(wèi)生,Looking Your Best! 展示給客人你最佳的儀容,儀表. Creating An Impression. 給客人留下深刻的印象. Our Hotel’s Image. 我們酒店的形象. You - A Representation. 你就是這一切的代表.,10/18/2019,3,LESSON OUTLINES 課程目錄,General Grooming Standards 個人儀表基本標準 Females Grooming Standards 女員工儀表標準 Male Hair standards 男員工儀表標準 Kitchen Employees 廚房員工儀表,10/18/2019,4,OBJECTIVE 培訓目的,通過本次培訓，你將能夠列出并解釋出酒店 的個人儀表和衛(wèi)生方面的標準。 At the end of the training, you will be able to list & explain Holiday Inn Daya Bay Grooming & Hygiene standards.,10/18/2019,5,Uniforms should be change according to department procedures. 要穿部門所規(guī)定的制服 Name tag to be worn at all times and correctly positioned on the left hand up-side of the uniformed. 上班時名牌一定要隨時佩戴在制服左上方正確的位置,Dress Code/Uniforms 服裝,10/18/2019,6,Uniforms or any part of the uniform must not be worn outside of the Hotel unless specific duties require doing so. Any damage to the uniform must be reported to the Linen Room immediately so that repair can be done 除非工作需要，禁止在酒店外穿整套或任何一部分 的制服。制服若有損壞，必須立即通知制服間，以 及時修補。,Dress Code/Uniforms 服裝/制服,10/18/2019,7,Why wear a name tag ? 為什么要戴名牌？,It enable new staff to integrate faster。 它能使新員工快速進入狀態(tài) It gives an organization a friendlier and more personal image。 可以帶給飯店親切及個人化服務的形象 Customers and visitors like to know who they are talking to? 顧客想知道他們在和誰講話,10/18/2019,8,Why wear a name tag ? 為什么要戴名牌？,It encourages staff to take greater responsibility for their actions and behavior. 它能加強員工對自己的表現(xiàn)及行為的責任感 It enable new staff to integrate faster. 它能使員工很快的辨認新同事,10/18/2019,9,General Grooming Standards 個人儀表基本標準,Hair may not look wet and oily. 頭發(fā)看起來不要非常油膩，要保持清潔。 No strong hair spray, gel, lotion on hair. 不要在頭發(fā)上涂抹過多的發(fā)膠 No fancy design hair styles. 不要留怪異的發(fā)型 No fancy jewelry. You are allowed a simple wedding band, a watch and a pair of small ear studs for females 不要佩帶耀眼的首飾，只可佩帶結(jié)婚戒指、手表， 女員工可佩帶小耳釘，且一只耳朵只能戴一個耳釘,10/18/2019,10,,No necklaces may show outside the uniform. 項鏈不要佩帶在制服外 The color of inner garments must be kept concealed under the skirt/blouse/shirt. 內(nèi)衣顏色必須與裙子、男女襯衣的顏色相符 Long johns must not protrude jackets/trousers. 內(nèi)衣領(lǐng)口、褲邊不得露出襯衣和外套,10/18/2019,11,General Grooming Standards 個人儀表基本標準,Pockets may not contain too many articles, nor look bully. 工裝口袋不允許裝太多的東西，或看起來臃腫 Shoes should be polished. 保持皮鞋的光亮 Finger nails should be clean, short, well trimmed. 指甲要整潔、整齊,10/18/2019,12,General Grooming Standards 個人儀表基本標準,Avoid garlic, onion, and strong spicy smelling food before reporting to work. 工作前要去除口腔或身體的異味，如： 蒜，元蔥及某些刺激性食品較強的氣味。 Hands must be washed after each visit to the toilet, before and after meals and handling of food. 飯前便后要洗手。,10/18/2019,13,General Grooming Standards 個人儀表基本標準,Hair must be clean, neat and tidy at all times. 時刻保持頭發(fā)干凈整潔。 Fringe must be above the eyebrow. 垂在額前的短發(fā)，不可遮蓋眼。 Color of hair must be of a “natural ” color. 頭發(fā)的顏色要自然。 No fancy unnatural colored hair. 頭發(fā)不可染刺眼的或不自然的顏色,10/18/2019,14,WOMEN’S GROOMING 女員工儀表標準,10/18/2019,15,Must be clean, well-cut and regularly maintained. 頭發(fā)要梳理整齊 Loose hair must not tough the shoulders, If so, it must be worn up in an elegant professional style. E.g.: braided, pony-tail,bun. 頭發(fā)長度不能到肩膀，否則的話一定要優(yōu)雅專業(yè)扎 起來。如：辮子、綁成馬尾狀、盤成發(fā)髻。,WOMEN’S GROOMIN G女員工儀表標準,Hair發(fā)型,10/18/2019,16,Hair worn in a pony-tail on the crown. 頭發(fā)像皇冠似的綁的很高的馬尾 Hair fringe covering the eyebrows. 流海遮住了眉毛 Wet look. 頭發(fā)看起來是濕的 Extreme style or light-colors. 奇怪的發(fā)型或顏色,NOT ACCEPTABLE不允許,10/18/2019,17,Hair accessories must be of a conservation nature. 頭發(fā)上戴的飾品一定要保守自然 All ribbons, ready-made bows and scrunches’ should be black。 頭飾僅能使用黑色,Hair Accessories 頭發(fā)上戴的飾品,10/18/2019,18,Male & Female staff is not allowed to wear jewelry or other accessories with their uniforms 男女員工上班均不允許佩戴首飾或飾物,JEWLLERY 珠寶,Brooch, bracelet, anklets and lip/nose/earrings not allowed. 不允許佩戴胸針，手鐲，腳鏈，嘴\鼻\耳環(huán),10/18/2019,19,Except for wristwatch, wedding ring and stud earrings for female staff. The maximum diameter of ring can not wider than the finger. Earrings should be either gold,silver,or pearl Studs, No hanging earrings should be worn. 手表、結(jié)婚戒指除外，女員工可允許佩戴釘狀 耳環(huán)）,戒指寬度不能寬于手指。耳環(huán)只能戴金、 銀或珍珠，不能戴吊式耳環(huán)。 Bangle(foot-lace)should not be worn. 不能戴腳鏈.,10/18/2019,20,MAKE-UP 化妝,Make-up has to be light, and classic 化妝必須是淡妝并且高雅 Ladies are required to wear a minimum of a lipstick and blusher. 女員工最基本要涂口紅即腮紅 Use simple / light / close to skin’s nail polish. 使用透明色或接近膚色的指甲油,10/18/2019,21,Females Grooming Standards 女員工儀表標準,False eyelashes not permitted. 不允許戴假睫毛。 No Strong perfume. 不允許用味道過濃的香水。 No black or dark maroon color lip stick. 不可涂抹黑色或深褐色的口紅。 No tattooed eye lid/brows and lips. 不準紋眉。紋眼線；紋唇,10/18/2019,22,Stockings絲襪,Must be worn by all female Associate. 所有女員工都要穿絲襪 Skirts must always be worn with pantyhose stockings. Plain, skin colour and no runs/ no holes. 應穿酒店統(tǒng)一發(fā)放的絲襪。并保證絲襪無破洞、 無抽絲,10/18/2019,23,Male Hair standards 男員工儀表標準,10/18/2019,24,Hair, which must be clean and of a conservative style, should be maintained regularly, And not reaching the collar.Minimum hair length of Number 2 on razor setting. No hair fringe could cover the eyebrows. Side burns should not extend beyond the middle of the ear. 男員工的頭發(fā)要保守，并梳理整齊，長度不到衣領(lǐng)， 最短長度為2公分前面的頭發(fā)不能擋住頭發(fā), 鬢角不能 超過耳中央,MEN’S GROOMING,10/18/2019,25,No Print T-Shirt should be worn under uniforms. 不能在制服下穿著有印花的T恤 Hands and nails must be and well manicured at all times.Length of nail could not be over the top of the finger. 雙手及指甲要整齊清潔，指甲不宜超過 Uniforms must be clean, well-ironed and free from spots and stains with no Buttons missing and on loose threads. 制服須干凈，熨燙平整，無污漬，鈕扣齊全，無開線,MEN’S GROOMING,10/18/2019,26,MEN’S GROOMING,Face must be clean, shaven at all times. 保持面部清潔 No earrings of any sort allowed. 不準佩帶耳環(huán)及其他小飾品 Plain black or dark color tone socks only. 只允許穿黑色襪子 Black shoes, clean and polished. 只允許穿酒店統(tǒng)一發(fā)放的工鞋皮鞋要光亮,10/18/2019,27,Kitchen Employees 廚房員工儀表,10/18/2019,28,Kitchen Employees 廚房員工儀表,Hats must be worn at all times. 工作時必須佩帶工作帽 Hair must be washed everyday. 每天必須洗頭,10/18/2019,29,Kitchen Employees 廚房員工儀表,Females must wear hairnets. 女員工應該佩帶發(fā)網(wǎng) No jewelry of any sort allowed. 不準佩帶任何裝飾物 must wear kitchen shoes/boots. 必須穿廚房的鞋和靴子,Personal Hygiene 個人衛(wèi)生,10/18/2019,31,Personal Hygiene 個人衛(wèi)生,Bathe daily . 每天洗澡。 Brush your teeth. 每天刷牙 Wash your hair and keep it clean and dandruff free. 清洗頭發(fā)，保持頭發(fā)干凈，沒有頭皮屑,10/18/2019,32,Personal Hygiene 個人衛(wèi)生,Use deodorant. 可使用除臭劑 Use perfume or cologne in moderation. 可使用溫和清淡的香水,10/18/2019,33,Personal Hygiene 個人衛(wèi)生,Avoid garlic, onions, strong spicy smelling food before reporting to work. 工作前不允許吃蒜，元蔥及某些刺激性氣味較強的食品 Keep your fingernails clean, short and rounded and dirt free. 保持指甲干凈、整齊，無污物 Hands must be washed after each visit to the toilet, before and after meals and handling of food. 飯前便后及接觸食物前要洗手。 No protruding nasal hair. 鼻毛不可露出鼻孔外,10/18/2019,34,Toilet Etiquette 廁所禮儀,Use toilet properly. 正確使用廁所設(shè)備。 Flush the toilet after use. 便后沖水 Put toilet paper，sanitary napkin in the basket. 將衛(wèi)生紙、衛(wèi)生巾放進垃圾簍中 No scribble in toilet. 禁止在廁所亂寫亂畫 Keep toilet clean at all times 時刻保持廁所干凈,10/18/2019,35,The presentation and deportment of all team members must complement and enhance the standing of Holiday Inn at all times. 我們隊伍的所有成員行為表現(xiàn)必須隨時 隨地體現(xiàn)假日形象。,10/18/2019,36,感謝大家聆聽！ THE END,