管理英語4測試

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1、窗體頂端一、選擇填空題(每題10分,共5題)題目1未回答滿分10.00標(biāo)記題目題干 What are your teammates like?_選擇一項(xiàng):A. They are all warmhearted and helpful.B. They all like sports and games.C. They are all good friends.反饋你的回答不正確解析:本題考核“如何評(píng)價(jià)人”的交際用語。根據(jù)第一說話人的詢問“你的隊(duì)友怎么樣?”,可以確定這里是詢問對(duì)他人的看法,所以答案是A。題目2未回答滿分10.00標(biāo)記題目題干 Could I borrow your iPad fo

2、r a few hours?_選擇一項(xiàng):A. Yes, you can.B. Sure, here you are. Enjoy your time.C. It doesnt matter.反饋你的回答不正確解析:本題考核“征求允許”的交際用語。常用的答語一般有Sure/Of course/No problem等表示同意。根據(jù)第一說話人傳遞的信息,這是征求允許,所以答案是B。題目3未回答滿分10.00標(biāo)記題目題干Team members are _ as unique people with irreplaceable experiences, points of view, and know

3、ledge to contribute.選擇一項(xiàng):A. treatedB. viewedC. known反饋你的回答不正確譯文:團(tuán)隊(duì)成員被看成一群有不可取代的經(jīng)驗(yàn)、觀點(diǎn)和知識(shí)可以貢獻(xiàn)出來的特殊人群。解析:從句子結(jié)構(gòu)分析,viewed和known都能與as連用。treated 對(duì)待;be viewed/considered/regarded/seen as(被認(rèn)為;被看成);be known as被稱作的;以聞名的。根據(jù)句意“團(tuán)隊(duì)成員,與眾不同的,獨(dú)特的人群”,所以答案是B。題目4未回答滿分10.00標(biāo)記題目題干Regular and concrete feedback is important

4、 _ who is not performing up to her potential.選擇一項(xiàng):A. when to deal with a workerB. when dealing with a workerC. when dealt with a worker反饋你的回答不正確譯文:在應(yīng)對(duì)那些沒充分發(fā)揮潛力的員工時(shí),定時(shí)提供具體的反饋是很重要的。解析:在時(shí)間狀語從句中,如果從句主語也是主句主語,則從句中可以省略主語和系動(dòng)詞,所以答案是B。題目5未回答滿分10.00標(biāo)記題目題干How do you get your members to _ as a team?選擇一項(xiàng):A. pull

5、 apartB. pull upC. pull together反饋你的回答不正確譯文:你如何把你的成員聚在一起,像一個(gè)團(tuán)隊(duì)一樣齊心協(xié)力地合作?解析:短語put apart使分開;pull up(車)停下;(某人)把車停下;pull together齊心協(xié)力,通力合作。根據(jù)句意,應(yīng)選擇“齊心協(xié)力”,所以答案是C。題目6未回答滿分50.00標(biāo)記題目題干二、閱讀理解:根據(jù)文章內(nèi)容,完成選擇題(共50分)。A Teamwork GameA team of about 35 employees had come together for a team building event. They were

6、 a young, bright and enthusiastic team. However, one of their chief problems was the fact that they wouldnt share information or solutions with each other, and the team leader thought they were too focused on themselves and not on the team. As a result, she brought them all into the cafeteria. All o

7、f the tables and chairs had been stored away, and fun decorations and hundreds of different colored balloons had been placed around the room.In the center of the room was a big box of balloons that hadnt been blown up yet. The team leader instructed everybody to pick a balloon, blow it up, and write

8、 their name on it, but they had to be careful not to burst the balloon.Although they were given a second chance if their first balloon popped, they were out of the game the second time round. In the end, about 30 team members wrote their names without their balloons popping. They were then asked to

9、leave the room and, after five minutes, the team leader brought them back in and asked them to find the balloon with their name on it amongst the hundreds of other balloons in the room. After 15 minutes of searching, no one had found their balloon, and the team were told that they were then going to

10、 move on to the third round of the activity.In this round, each team member was instructed to find any balloon with a name on it and then give that balloon to the person whose name was on it. Within two minutes, everybody had their own balloon. The team leader summarized the activity thus: “We are m

11、uch more efficient when we are willing to share with each other and much better at problem solving when we are working together, not individually.”Sometimes, members of teams create obstacles by focusing solely on their own pursuits and goals. Every member of the team should ask themselves on a regu

12、lar basis what they are doing and what they can do for the team.操作提示:通過題目后的下拉選項(xiàng)框選擇正確答案。1. This team building event was aimed at回答. A. helping these young, bright and enthusiastic employees become more concentrated on their work B. making the team members know how to share information or solutions an

13、d cooperate with each other C. building up team morale2. This event was held in回答. A. a self-service restaurant B. a coffee shop C. a classroom3. About how many team members were out of the second round of the activity?回答 A. 30. B. 35. C. 5.4. Which statement below is correct?回答 A. In the second rou

14、nd, every one of the team had found their balloons after 15 minutes. B. In the third round, the team members were asked them to find the balloon with their name on it amongst the hundreds of other balloons in the room. C. In the third round, everybody had their own balloon with help from others with

15、in 2 minutes.5. What was the event going to teach these employees?回答 A. Sharing and cooperating with other team members is more efficient when they are working together. B. Focusing solely on employees own pursuits is not allowed in workplace. C. Failure of teamwork is caused by individual.反饋答案:1. B

16、 2. A 3. C 4. C 5. A解析:1. 這是一道主旨題。本題詢問“本次團(tuán)隊(duì)建設(shè)活動(dòng)的意義何在”。從文章第一段的However, one of their chief problems was the fact that they wouldnt share information or solutions with each other, and the team leader thought they were too focused on themselves and not on the team可知,這些員工主要的問題是太以自我為中心,忽視了團(tuán)隊(duì)合作,不擅長于與他人分享,所

17、以選B。2. 這是一道詞義辨析題。主要考察學(xué)生對(duì)于詞匯“cafeteria”的理解與掌握,“cafeteria”的意思是“a restaurant, often in a factory, college etc, where you choose from foods that have already been cooked and carry your own food to a table”,與中文的“自助餐廳”意思相近,所以選A。3. 這是一道細(xì)節(jié)題。本題詢問“有多少名團(tuán)員沒有能參加第二輪的游戲”。此題信息對(duì)應(yīng)文章的第二段,Although they were given a sec

18、ond chance if their first balloon popped, they were out of the game the second time round. In the end, about 30 team members wrote their names without their balloons popping,只有大約30名成員的氣球沒有爆炸,其他5名的氣球已經(jīng)爆炸的沒能進(jìn)入下一輪游戲,所以選C。4. 這是一道細(xì)節(jié)題。本題詢問“以下哪一個(gè)描述是正確的”。選項(xiàng)A對(duì)應(yīng)文章第二段提到After 15 minutes of searching, no one had

19、 found their balloon,所以A不對(duì);選項(xiàng)B對(duì)應(yīng)文章第三段In this round, each team member was instructed to find any balloon with a name on it and then give that balloon to the person whose name was on it,成員需要把找到的任意一個(gè)氣球遞給相應(yīng)的人,所以B不對(duì);選項(xiàng)C對(duì)應(yīng)文章的第三段,Within two minutes, everybody had their own balloon,信息是正確的,所以選C。5. 這是一道歸納題。本題

20、詢問“本次活動(dòng)要教會(huì)員工們什么”。活動(dòng)主旨并不是禁止員工單打獨(dú)斗,只關(guān)注于自身追求,或者把團(tuán)隊(duì)合作失敗的原因推卸給個(gè)別成員,而是要讓成員明白,作為團(tuán)隊(duì),相互分享與配合的工作方式比一個(gè)人工作更有效率,所以選A。一、選擇填空題(每題10分,共5題)題目1未回答滿分10.00標(biāo)記題目題干 Will you help me arrange a meeting with Mr. Brown, please?_選擇一項(xiàng):A. No, no way.B. No, I cant.C. Sorry I cant. I have to finish my project right now.反饋你的回答不正確解析

21、:本題考核“尋求幫助”的交際用語。拒絕他人請(qǐng)求幫助的答語通常有“Im afraid/Sorry, /Id be glad to, but”,所以答案是C。題目2未回答滿分10.00標(biāo)記題目題干_ Id like to have this film developed.選擇一項(xiàng):A. Whats it?B. May I help you?C. What do you want?反饋你的回答不正確解析:本題考核“詢問”的交際用語。根據(jù)答語“我想把膠卷沖洗出來”,可以推斷對(duì)話發(fā)生在相館,第一說話人肯定是服務(wù)人員。服務(wù)員看到顧客會(huì)主動(dòng)詢問“May/Can I help you?”“What can I

22、 do for you?”,所以答案是B。題目3未回答滿分10.00標(biāo)記題目題干The team creates an environment _ people are comfortable in communicating, advocating positions, and taking action.選擇一項(xiàng):A. thatB. whichC. in which反饋你的回答不正確譯文:一個(gè)團(tuán)隊(duì)能營造出一個(gè)舒服的環(huán)境,讓大家溝通交流、表明立場和采取行動(dòng)。解析:此句定語從句,根據(jù)句意,需要選擇修飾先行詞environment的關(guān)系副詞,where/介詞+ which,所以答案是C。題目4未

23、回答滿分10.00標(biāo)記題目題干I like to think _. I am always the one finding new ways to a situation or challenge.選擇一項(xiàng):A. inside of the boxB. of the boxC. outside of the box反饋你的回答不正確譯文:我喜歡跳出固有的思維模式,常常是打破現(xiàn)狀、應(yīng)對(duì)挑戰(zhàn)發(fā)現(xiàn)新出路的那個(gè)人。解析:think outside of the box為固定搭配,暗喻“跳出固有思維模式;跳脫框架思考”,相同的表達(dá)還有thinking out of the box or thinking

24、 beyond the box,所以答案是C。題目5未回答滿分10.00標(biāo)記題目題干I believe that I have a lot to contribute _ a team environment, and am comfortable in both leadership and player roles.選擇一項(xiàng):A. toB. withC. for反饋你的回答不正確譯文:我相信我能為團(tuán)隊(duì)環(huán)境做很多貢獻(xiàn),把領(lǐng)導(dǎo)力和參與者角色平衡到一個(gè)恰當(dāng)?shù)狞c(diǎn)上。解析:動(dòng)詞contribute,意為“貢獻(xiàn),奉獻(xiàn)”,后接介詞to,所以答案是A。題目6未回答滿分50.00標(biāo)記題目題干閱讀理解:根據(jù)文

25、章內(nèi)容,判斷正誤(共50分)。Tips for Team BuildingWhen you think of team building, do you immediately picture your group off at a resort playing games or hanging from ropes? Traditionally, many organizations approach team building in this way but, then, they wonder why that wonderful sense of teamwork that had b

26、een displayed at the retreat or the seminar fails to impact long term beliefs and actions back at work.Im not averse to retreats, planning sessions, seminars and team building activities in fact I lead them but they have to form part of a much larger teamwork effort. You will not build teamwork by “

27、retreating” as a group for a couple of days each year, instead you need to think of team building as something you do every single day. Form teams to solve real work issues and to improve real work processes. Provide training in systematic methods so the team expends its energy on the project, not o

28、n trying to work out how to work together as a team to approach the problem. Hold department meetings to review projects and progress, to obtain broad input, and to coordinate shared work processes. If there is friction between team members, examine the work processes they mutually own the problem i

29、s not usually their personalities; instead, it is often the fact that the team members havent agreed on how they will deliver a product or service, or the steps required to get something done. Build fun and shared occasions into the organizations agenda hold pot luck lunches, take the team to a spor

30、ting event, sponsor dinners at a local restaurant, go hiking or go to an amusement park. Hold a monthly company meeting, sponsor sports teams and encourage cheering team fans. Use ice breakers and teamwork exercises at meetings these help team members get to know each other, share details about each

31、 others lives, and have a laugh together. Celebrate team successes publicly. There are many ways you could do this, for instance by buying everyone the same T-shirt or hat, putting team member names in a draw for company merchandise and gift certificates. The only thing limiting you is your imaginat

32、ion.If you do the types of teamwork building listed above, youll be amazed at the progress you will make in creating a teamwork culture, a culture that enables individuals to contribute more than they ever thought possible together.操作提示:正確選T,錯(cuò)誤選F。1. Team building event is traditionally related to pl

33、aying games at resort.回答2. The author claims that playing games together is as important as form teams to solve real work issues and to improve real work processes for team building.回答3. “Retreat” in the first paragraph means withdrawal of troops after a defeat.回答4. Ice breaking motivates team membe

34、rs compete with each other.回答5. A good teamwork culture enables individuals make more efforts together.回答反饋答案:1.T 2.F 3.F 4.F 5.T解析:1. 這是一道細(xì)節(jié)題。本題詢問傳統(tǒng)團(tuán)隊(duì)建設(shè)活動(dòng)是如何進(jìn)行的。文章第一段指出When you think of team building, do you immediately picture your group off at a resort playing games or hanging from ropes? Traditi

35、onally, many organizations approach team building in this way所以傳統(tǒng)的團(tuán)隊(duì)建設(shè)就是玩游戲一類的活動(dòng),所以選T。2. 這是一道主旨題。根據(jù)文章內(nèi)容作者認(rèn)為玩游戲的作用不大,組織團(tuán)隊(duì)去解決工作中的實(shí)際問題,促進(jìn)工作進(jìn)程才是好辦法,所以選F。3. 這是一道詞義辨析。此題對(duì)應(yīng)文章第一段的內(nèi)容,retreat的原意是撤退,結(jié)合上下文的意思是休息寓所,所以選F。4. 這是一道細(xì)節(jié)題。文章第六段指出Use ice breakers and teamwork exercises at meetings these help team members

36、 get to know each other, share details about each others lives, and have a laugh together,所以破冰活動(dòng)的功能是讓團(tuán)員相互認(rèn)識(shí)了解,增進(jìn)感情,并不是激勵(lì)他們相互競爭,所以選F。5. 這是一道理解題。文章第八段的a teamwork culture, a culture that enables individuals to contribute more than they ever thought possible together的意思就是好的團(tuán)隊(duì)文化能讓個(gè)體聚在一起做出更多努力,與題目意思一致,所以選

37、T。窗體頂端一、選擇填空題(每題10分,共5題)題目1未回答滿分10.00標(biāo)記題目題干 I am sorry for what I have said to you._選擇一項(xiàng):A. No problem.B. Im sure about that.C. Dont think any more about it.反饋你的回答不正確解析:本題考核“表達(dá)道歉”的交際用語。答語一般使用Never mind/ Thats OK/ It cant be helped/ Dont think any more about it等句型表達(dá)原諒。根據(jù)第一說話人包含的信息,確定是道歉,所以答案是C。題目2未回答

38、滿分10.00標(biāo)記題目題干 Will you help me arrange a meeting with Mr. Brown, please?_選擇一項(xiàng):A. No, no way.B. No, I cant.C. Sorry I cant. I have to finish my project right now.反饋你的回答不正確解析:本題考核“尋求幫助”的交際用語。拒絕他人請(qǐng)求幫助的答語通常有“Im afraid/Sorry, /Id be glad to, but”,所以答案是C。題目3未回答滿分10.00標(biāo)記題目題干I have been very lucky to have h

39、ad _ managers during my career so far.選擇一項(xiàng):A. terrificB. terribleC. terrifying反饋你的回答不正確譯文:我很幸運(yùn)在我目前的職業(yè)生涯里已擁有了很棒的經(jīng)理。解析:此題為選擇正確的詞語。terrific極好的;terrible糟糕的;可怕的;低劣的;terrifying很可怕的。根據(jù)語境lucky,應(yīng)選擇詞意“好的”,所以答案是A。題目4未回答滿分10.00標(biāo)記題目題干The majority of these team challenges _ anywhere.選擇一項(xiàng):A. can deliverB. are deli

40、veredC. can be delivered反饋你的回答不正確譯文:這些團(tuán)隊(duì)性的挑戰(zhàn)絕大多數(shù)都是無處不在的。解析:情態(tài)動(dòng)詞can表示推測,be + 過去分詞為被動(dòng)語態(tài)。根據(jù)句意,所以答案是C。題目5未回答滿分10.00標(biāo)記題目題干If I take the time to talk with my manager at the beginning of a project, we _ off to a great start on the same page.選擇一項(xiàng):A. can getB. have gotC. get反饋你的回答不正確譯文:如果我在項(xiàng)目開始時(shí)就花時(shí)間和我的經(jīng)理交談,我

41、們就可以保持意見一致,有個(gè)良好的開頭。解析:此句是由if引導(dǎo)的條件句,使用的時(shí)態(tài)為一般現(xiàn)在時(shí),固定搭配on the same page,意為“意見一致”,所以答案是A。題目6未回答滿分50.00標(biāo)記題目題干二、閱讀理解:根據(jù)文章內(nèi)容,完成選擇題(共50分)。A Teamwork GameA team of about 35 employees had come together for a team building event. They were a young, bright and enthusiastic team. However, one of their chief probl

42、ems was the fact that they wouldnt share information or solutions with each other, and the team leader thought they were too focused on themselves and not on the team. As a result, she brought them all into the cafeteria. All of the tables and chairs had been stored away, and fun decorations and hun

43、dreds of different colored balloons had been placed around the room.In the center of the room was a big box of balloons that hadnt been blown up yet. The team leader instructed everybody to pick a balloon, blow it up, and write their name on it, but they had to be careful not to burst the balloon.Al

44、though they were given a second chance if their first balloon popped, they were out of the game the second time round. In the end, about 30 team members wrote their names without their balloons popping. They were then asked to leave the room and, after five minutes, the team leader brought them back

45、 in and asked them to find the balloon with their name on it amongst the hundreds of other balloons in the room. After 15 minutes of searching, no one had found their balloon, and the team were told that they were then going to move on to the third round of the activity.In this round, each team memb

46、er was instructed to find any balloon with a name on it and then give that balloon to the person whose name was on it. Within two minutes, everybody had their own balloon. The team leader summarized the activity thus: “We are much more efficient when we are willing to share with each other and much

47、better at problem solving when we are working together, not individually.”Sometimes, members of teams create obstacles by focusing solely on their own pursuits and goals. Every member of the team should ask themselves on a regular basis what they are doing and what they can do for the team.操作提示:通過題目

48、后的下拉選項(xiàng)框選擇正確答案。1. This team building event was aimed at回答. A. helping these young, bright and enthusiastic employees become more concentrated on their work B. making the team members know how to share information or solutions and cooperate with each other C. building up team morale2. This event was h

49、eld in回答. A. a self-service restaurant B. a coffee shop C. a classroom3. About how many team members were out of the second round of the activity?回答 A. 30. B. 35. C. 5.4. Which statement below is correct?回答 A. In the second round, every one of the team had found their balloons after 15 minutes. B. I

50、n the third round, the team members were asked them to find the balloon with their name on it amongst the hundreds of other balloons in the room. C. In the third round, everybody had their own balloon with help from others within 2 minutes.5. What was the event going to teach these employees?回答 A. S

51、haring and cooperating with other team members is more efficient when they are working together. B. Focusing solely on employees own pursuits is not allowed in workplace. C. Failure of teamwork is caused by individual.反饋答案:1. B 2. A 3. C 4. C 5. A解析:1. 這是一道主旨題。本題詢問“本次團(tuán)隊(duì)建設(shè)活動(dòng)的意義何在”。從文章第一段的However, one

52、 of their chief problems was the fact that they wouldnt share information or solutions with each other, and the team leader thought they were too focused on themselves and not on the team可知,這些員工主要的問題是太以自我為中心,忽視了團(tuán)隊(duì)合作,不擅長于與他人分享,所以選B。2. 這是一道詞義辨析題。主要考察學(xué)生對(duì)于詞匯“cafeteria”的理解與掌握,“cafeteria”的意思是“a restaurant

53、, often in a factory, college etc, where you choose from foods that have already been cooked and carry your own food to a table”,與中文的“自助餐廳”意思相近,所以選A。3. 這是一道細(xì)節(jié)題。本題詢問“有多少名團(tuán)員沒有能參加第二輪的游戲”。此題信息對(duì)應(yīng)文章的第二段,Although they were given a second chance if their first balloon popped, they were out of the game the s

54、econd time round. In the end, about 30 team members wrote their names without their balloons popping,只有大約30名成員的氣球沒有爆炸,其他5名的氣球已經(jīng)爆炸的沒能進(jìn)入下一輪游戲,所以選C。4. 這是一道細(xì)節(jié)題。本題詢問“以下哪一個(gè)描述是正確的”。選項(xiàng)A對(duì)應(yīng)文章第二段提到After 15 minutes of searching, no one had found their balloon,所以A不對(duì);選項(xiàng)B對(duì)應(yīng)文章第三段In this round, each team member was

55、instructed to find any balloon with a name on it and then give that balloon to the person whose name was on it,成員需要把找到的任意一個(gè)氣球遞給相應(yīng)的人,所以B不對(duì);選項(xiàng)C對(duì)應(yīng)文章的第三段,Within two minutes, everybody had their own balloon,信息是正確的,所以選C。5. 這是一道歸納題。本題詢問“本次活動(dòng)要教會(huì)員工們什么”。活動(dòng)主旨并不是禁止員工單打獨(dú)斗,只關(guān)注于自身追求,或者把團(tuán)隊(duì)合作失敗的原因推卸給個(gè)別成員,而是要讓成員明白,作為

56、團(tuán)隊(duì),相互分享與配合的工作方式比一個(gè)人工作更有效率,所以選A。窗體頂端一、選擇填空題(每題10分,共5題)題目1未回答滿分10.00標(biāo)記題目題干 I am sorry for what I have said to you._選擇一項(xiàng):A. No problem.B. Im sure about that.C. Dont think any more about it.反饋你的回答不正確解析:本題考核“表達(dá)道歉”的交際用語。答語一般使用Never mind/ Thats OK/ It cant be helped/ Dont think any more about it等句型表達(dá)原諒。根據(jù)第

57、一說話人包含的信息,確定是道歉,所以答案是C。題目2未回答滿分10.00標(biāo)記題目題干_ Id like to have this film developed.選擇一項(xiàng):A. Whats it?B. May I help you?C. What do you want?反饋你的回答不正確解析:本題考核“詢問”的交際用語。根據(jù)答語“我想把膠卷沖洗出來”,可以推斷對(duì)話發(fā)生在相館,第一說話人肯定是服務(wù)人員。服務(wù)員看到顧客會(huì)主動(dòng)詢問“May/Can I help you?”“What can I do for you?”,所以答案是B。題目3未回答滿分10.00標(biāo)記題目題干In high school

58、, I am equally comfortable_as a member of a team and independently.選擇一項(xiàng):A. to workB. workingC. work反饋你的回答不正確譯文:在高中,我既能作為團(tuán)隊(duì)一員舒心地工作,也能一個(gè)人自在地獨(dú)立工作。解析:句中的be comfortable,后接名詞或動(dòng)名詞,所以答案是B。題目4未回答滿分10.00標(biāo)記題目題干I have been very lucky to have had _ managers during my career so far.選擇一項(xiàng):A. terrificB. terribleC. t

59、errifying反饋你的回答不正確譯文:我很幸運(yùn)在我目前的職業(yè)生涯里已擁有了很棒的經(jīng)理。解析:此題為選擇正確的詞語。terrific極好的;terrible糟糕的;可怕的;低劣的;terrifying很可怕的。根據(jù)語境lucky,應(yīng)選擇詞意“好的”,所以答案是A。題目5未回答滿分10.00標(biāo)記題目題干Team members are _ as unique people with irreplaceable experiences, points of view, and knowledge to contribute.選擇一項(xiàng):A. treatedB. viewedC. known反饋你的

60、回答不正確譯文:團(tuán)隊(duì)成員被看成一群有不可取代的經(jīng)驗(yàn)、觀點(diǎn)和知識(shí)可以貢獻(xiàn)出來的特殊人群。解析:從句子結(jié)構(gòu)分析,viewed和known都能與as連用。treated 對(duì)待;be viewed/considered/regarded/seen as(被認(rèn)為;被看成);be known as被稱作的;以聞名的。根據(jù)句意“團(tuán)隊(duì)成員,與眾不同的,獨(dú)特的人群”,所以答案是B。題目6未回答滿分50.00標(biāo)記題目題干閱讀理解:根據(jù)文章內(nèi)容,判斷正誤(共50分)。Tips for Team BuildingWhen you think of team building, do you immediately p

61、icture your group off at a resort playing games or hanging from ropes? Traditionally, many organizations approach team building in this way but, then, they wonder why that wonderful sense of teamwork that had been displayed at the retreat or the seminar fails to impact long term beliefs and actions

62、back at work.Im not averse to retreats, planning sessions, seminars and team building activities in fact I lead them but they have to form part of a much larger teamwork effort. You will not build teamwork by “retreating” as a group for a couple of days each year, instead you need to think of team building as something you do every single day. Form teams to solve real work issues and to improve real work processes. Provide training in systematic methods so the team e

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