商務職場英語 Unit 1 上海外語教育出版社 含課后答案

Unit 1 Making your wayUnit 1 Making your wayLessonsTeam ProjectReviewAdditional ResourcesEXITUnit 1 Making your wayUnit 1 Making your way Lesson 1 Time to make a decision Lesson 2 Following through Lesson 3 Filling out forms Lesson 4 Preparing your resume Lesson 5 Sending it all off Lesson 6 Finally, its time for the interviewEXITUnit 1 Making your wayUnit 1 Making your wayAdditional ResourcesUnit TestReadingResourcesAdditional ActivitiesWritingResourcesGrammarResourcesEXITRead the following suggestions for finding a job and, in pairs, discuss which ones you agree with and why.n Lesson 1 Time to make a decisionan Contact your friends and see how they can help.n Visit an employment agency and ask about available jobs.n Look for the job that gives the best salary.n Read the advertisements in the Business Section of your local newspaper and try to find a job that matches your skills, qualifications, and interests.n Ask your parents or their colleagues to get you a job in the companies where they work.n Discuss your goals and interests with your friends and make a plan for how to proceed.n Talk to a counselor at the place where you are studying and ask for some advice._ consult with different businesses and find out what is required in each department_ go to an employment agency_ look at some ads and see what is available_ think about your specific interest in business_ get in touch with any business contacts your family might have_ identify strengths and weaknesses for specific areas of business_ visit college counselor and discussListen to two friends talking about job hunting. Check the points that are mentioned in their conversation.bScriptKeyIn pairs, practice making suggestions about how to start job hunting. Use the phrases in the box to help you.c I think its time to start . . . Maybe we should begin by . . . Lets go see . . . Why dont we read . . . We need to think about where . . . I suppose we should think about . . . We could find out about available jobs . . . I suggest we start by . . .Look at the following ads and underline the skills and qualifications needed for each job.dQualifications123 _Skills_ _ _ _ _ _none neededRead the ads again and answer the questions.e1. What qualifications are essential for the Secretary/Receptionist position? _2. What responsibilities are listed for the Accounts Manager? _3. From the new graduates point of view, what advantages are offered by jobs 1 and 3? _4. Is it essential that the Accounts Manager have a university qualification? _5. What feature of the sales representative job might be a motivating factor? _A diploma from a recognized business school.Responsibility for a number of key existing accounts and the development of new business. No, but it is preferable.Experience not a necessity.The on-the-job training and the commission on car sales.KeyComplete the following sentences with a suitable word used in any one of the three ads.f1. Though we have stated what we are willing to pay a suitable candidate, the salary is in fact _.2. Experience and qualifications are _ for this job and the candidate should have worked for at least three years with a reputable company.3. One great _ to this job is that there is an opportunity for on-the-job training.4. No previous experience is _ for the job of secretary as training is provided.negotiableessentialadvantagenecessaryKeyIn pairs, or small groups, discuss the relative merits of each of the three jobs.gMartha: I think its time we started thinking about our future and making decisions about what we want to do when we finish this course.John: Oh, Martha, youre always so serious! We still have two months before we take our final exams.Martha: I know, but you cant just suddenly wake up the day you finish college and find a job. You need to plan.John: Youre right, of course. But where do we start? The course were taking is General Business and there are so many choices like Human Resources, Sales, Marketing, Finance, and so on. And Im not even sure what Im interested in.Martha: Yes, I know. Theres a lot to think about, but maybe we can start by thinking about our specific interests in Business. For example, I think that you should go into Marketing.John: Ive thought about that too, but Im not sure. I suppose we should think about our different strengths and weaknesses in each area. A job in Human Resources or Management would probably suit you. You are bossyyou just love telling people what to do!Martha: Hey, thats not true. Its just that I like organizing people and I think Im pretty good at it.John: Well, build on your strengths. I think we should also have a look at some ads and find out what kinds of jobs are out there in the real world.Martha: Okay. Lets buy the newspaper every day this week and look at job ads in Business. We could also go to some companies and find out what skills and qualifications are needed for each department.John: Good plan. I think maybe we should go see our college counselor too. She may have some useful advice for us.Martha: Lets do that. Ill call her office tomorrow and see when we can get an appointment. Ill arrange for both of us to see her.John: Great! Ive got to hurry. I have a class in ten minutes. Bye.Martha: Okay. See you later.n Lesson 2 Following throughIn pairs, discuss these questions.a1. How many times have you had a telephone conversation in English?2. What were the circumstances of the last English telephone conversation that you had?3. What do you find especially difficult or easy about talking by telephone in English?Read and complete each space in the telephone conversation with the letter of the correct phrase from the box. The first onehas been done for you.ba. Is three oclock okay for you? b. Can I ask why you are calling?c. See you on Thursday.d. May I ask who is calling, please?e. When would you like to come in?Martha: Good morning. Can I speak to Mrs. Mills, please?Personal Assistant: (1) _Martha: My name is Martha Willis. Im a student at the university.PA: Im afraid Mrs. Mills is in a meeting right now. (2) _Martha: I need some advice on finding a job. Can I make an appointment to see her?PA: Yes. (3) _Martha: On Thursday afternoon if she is free.PA: Let me check. Yes, that should be alright. (4) _Martha: Yes, it is.PA: Fine. So, thats three oclock on Thursday the 15th.Martha: Yes. Thank you. Oh, and can you also include my friend John Jones?PA: Yes, thats no problem. (5) _Martha: Thank you. Goodbye.PA: Goodbye.beadcKeyPersonal Assistant: Career Counselors Office.Martha: Good morning. Can I speak to Mrs. Mills, please?PA: (1) _Martha: My name is Martha Willis. Im a student at the university.PA: Im afraid Mrs. Mills is in a meeting right now. (2) _ _Martha: I need some advice on finding a job. Can I make an appointment to see her?PA: Yes. (3) _Martha: On Thursday afternoon if she is free.PA: Let me check. Yes, that should be alright. (4) _ _Martha: Yes, it is.PA: Fine. So, thats three oclock on Thursday the 15th.Martha: Yes. Thank you. Oh, and can you also include my friend John Jones?PA: Yes, thats no problem. (5) _Martha: Thank you. Goodbye.PA: Goodbye.Can I ask why May I ask who is calling, please?See you on Thursday.Listen to check your answers.cyou are calling?When would you like to come in?Is three oclockokay for you?KeyPractice the complete conversation in pairs.dThe following words or phrases are commonly found on resumes. Categorize them in the chart below. Then addtwo more items in each section.e high school diploma theater and film efficient fluent in French familiar with Microsoft Office hard-working swimming B.A. competent in conversational Spanish independent diploma in computer science knowledge of the Internet Personality precise, energetic, Skills knows how to prepare business proposals, Qualifications diploma in marketing, Hobbies/Interests Mountain biking, piano,efficient, hard-working, independent familiar with Microsoft Office, competent in conversational Spanish, fluent in French, knowledge of the Internet high school diploma, diploma in computer science, B.A.swimming, theater and filmKeytheater and film fluent in Frenchhard-workingB.A.independentknowledge of the InternetListen to Mrs. Mills advice to Martha and John and complete the notes.fScriptKeyLooking for a job:Business:Human Resources:various steps match interests with skills, abilities, personality,duties:a very wide area; need to think about Sales and Marketing:Finance:different kind of challenge; be involved intraining and qualifications particular strengths and what you do and do not enjoy doing match person with position, recruitment, staff development, welfare, motivation focus on convincing the customer to buy calculating expenses, profits, revenue, investmentSelect a job in business that you think you would enjoy and, in your notebook, make a list of the qualifications, skills, and personality traits that you think are important for that job.gIn pairs, share and compare your opinions and give yourreasons. Use the language in the chart to help you.he.g. In my opinion, a person who works in finance must be precise because making mistakes could cost a company a lot of money. giving a reason/resultgiving an opinion I think, in my view, in my opinion, I believebecause, as, consequently, therefore, as a resultMrs. Mills: Good afternoon, Martha and John. Its good to find students who are thinking about how to get a job.Basically, its a process and certain steps need to be followed. Let me take you through the most important ones.But before we even begin we need to focus your search by matching your interests with your skills, abilities, personality, training, and qualifications.Now, I see from your files here that you are both taking General Business courses and will graduate in June. The field of Business is very broad, so we need to think of your particular strengths and what you do and do not enjoy doing.For example, if either of you likes working with and helping other people you would probably enjoy a career in Human Resources. The responsibility of the Human Resources employee is to match the person with the position. Recruitment can be done externally when a new employee is brought into the company or internally from within the company, which might involve promotion. The HR department also looks after staff development, welfare, and motivation. In other words, here you try to keep everyone happy.Now if thats not you and you think you would enjoy the more aggressive side of the business world, there is sales and marketing. There your focus is the customer and convincing him to buy and for this kind of job you need to be tough.And, of course, if you like precision and attention to detail, there is the world of finance. This kind of job includes the many aspects of calculating expenses, profits, revenue, and of course, investment.You are going to have to give this some thought and not only about the jobs themselves, but the kinds of companies where you can work, which will make these jobs vary. In the meantime, I can get you started on the form-filling, CV writing, and tips for interviewing. So shall we begin?n Lesson 3 Filling out formsIn pairs, combine verbs from box A with phrases from box B to form appropriate collocations. Some verbs and phrasesmay be used more than once.a Amake proofread short-list submit apply for fill out follow leave list Ba section blank the same steps your abilities and skillscandidates a job the application form your applicationdecisions instructions your most recent jobsmake decisionsproofread your applicationshort-list candidatessubmit your applicationapply for a job fill out the application formfollow instructionsfollow the same stepsleave a section blank list your abilities and skillslist your most recent jobse.g. submit your application,follow instructionsKey hen you (1) _ for a job, you are usually asked to (2) _ an application form as well as your resume and a cover letter. Companies like to havestandardized forms containing information about candidates. This makes comparison simpler and also makes it easier for acompany to (3) _ candidates for interview. It is very important that you (4) _ all your abilities and skills in the spaces provided.Read and complete the text with the correct words.bapplysubmitshort-listlistKeywRemember, this is an employers first impression of you so it is very important that you (5) _ the form accurately. Read the form very carefully and answer each question honestly and accurately. Show employers that you are able to (6) _ instructions. Answer all questions as precisely and concisely as you can. Do not (7) _ any section blank. If a question does not (8) _ to you, simply write “not applicable.” Proofread your application before you turn it in.Keyfill outleaveapplyfollowwhy employers prefer to see job application forms:makes comparison between candidates easier;makes it easier to short-list candidateshow to fill out the form:read the form carefully;answer each question honestly and accuratelyComplete the notes with key information from the text.cKeyRead and complete the sentences with up or in.d1. A colleague called in sick today and so the manager asked me to fill _ for him.2. The lecture was boring and not very useful, so he filled _ the time sending text messages.3. When Jane returned to work, I filled her _ on what had happened while she had been away.4. The conference room filled _ very quickly, and at exactly ten oclock, the CEO walked in.inupinupKeyNow match the phrasal verbs from Exercise d with the correct meanings.e1. to fill in 2. to fill (someone) in 3. to fill up (no object) 4. to fill up (with object) a. to spend or use up (especially) surplus timeb. to take someones place temporarilyc. to make or become completely fulld. to supply someone with recent informationKeyComplete the sentences with the correct form of a phrasal verb with fill.f1. When my boss returns, I will have to _ (him) on what happened while he was away.2. John really wastes a lot of time. He _ his day with useless online searches.3. When you _ an application form, dont leave any sections blank.4. The restaurant was empty when we arrived, but it soon _.5. Rosa was going to take the day off, but she has to _ for a sick co-worker.fill him infills upfill infilled upfill inLook for more examples of phrasal verbs that have more than one meaning and make notes in your notebook.gKeyListen to Martha and John talking about their strengths and weaknesses. Complete the following table with the information you hear.hIn pairs, discuss what you see as your strengths and weaknesses and talk about how you could present any weaknesses in a more positive light.iStrengthsWeaknessesJohnMarthagood at networking, good with peopleorganizational skills, disorganizedorganizational skills, drive and enthusiasmimpatientScriptKeyMartha: John, remember Mrs. Mills talked about strengths and weaknesses? Ive seen those on the applications and find it really hard to look at myself and decide what my strengths and weaknesses are.John: I know, my brother said its a matter of finding the balance between selling yourself and what you are good at, but not making yourself sound perfect. In other words, you need to be a bit critical of yourself without overdoing it. OK, so lets think and help each other out.Martha: Well, John, I think you are really good at networking. You have a way with people and making contacts that I think would be very good in sales and marketing.John: Wow, thanks, Martha. Youre normally not so nice to me. As for you, I think your skills are organizational. You are very good at planning and seeing things through. This is definitely one of my weak areas. I think Im just a bit lazy about getting myself moving.Martha: Well, John, I dont think its a good idea to tell a prospective employer that youre lazy. You cant completely hide the negative, but you need to put it in a more positive way. How about saying that you might be considered a bit disorganized, but thats because you focus on the communication side of the task and youre working on your organizational skills. As for myself, I could say that some people might say that Im impatient, but this may be because I have a lot of drive and enthusiasm to get the job done. I still organize myself and check everything as I go along.n Lesson 4 Preparing your resumeaRead the following statements about preparing a resume and write decide you agree or disagree with each one. Then discuss your opinions in pairs.When preparing a resume, you should . . .(a) always give your age and marital status. _(b) provide a current address and phone number. _(c) always use your friends as references. _(d) list all your employment experience. _(e) always include copies of personal references. _(f) use a reliable, non-gimmicky e-mail address. _Read the steps for preparing a resume and number them in the best order. The first one has been done for you. Then check your answers in pairs.b_ Include a brief outline of your hobbies and interests._ Provide the names of three references who can be contacted by a prospective employer._ Include your name, and current address, e-mail address, and telephone number(s)._ Outline your educational history starting with your most recent studies._ Include other training and courses that you have taken._ List your work experience starting with your most recent employment.156243KeycListen to a Human Resources manager talking about what to include in a resume. Check the items that should be included and mark with an those that should not. address age all your education consenting references e-mail experience interests marital status religion volunteer work ScriptKeydIn pairs, take turns summarizing the advice offered in the previous exercise. Use expressions from the box or similar expressions to express obligation, recommendation, etc.You have to . . . It is advisable to . . . You shouldnt . . . We advise you to . . .Your resume should be . . . Make sure you . . . You should . . . You do not have to . . .eRead this extract from an advertisement for a job at a large banking organization. Then read through the two resumes and decide which applicant is better suited to the job.Responsibilities: Work as part of a team to take ownership of all HR functions within the bank including staff development, training, and all issues concerning staff welfare. Maintain all staff documents including contracts, leave, and sick benefits. Participate in internal and external recruitment procedures.Qualifications198284 Community CollegeDiploma in BusinessOn-the-job short courses in various aspects of HRand computer programsExperience19962006 Rights General TradingHuman Resources Managern Responsibility for all HR staff managementn Recruitment supervisorn Adviser on all staff development issues198496 RFC Food Co.Human Resources Support Assistantn Recruitmentn Employee contractsn Organization of staff PDApplicant 1Qualifications200305 University of BirminghamM.A. in Human Resources Management200003 University of CincinnatiB.A. Business Administration special focus on FinanceExperience20052006 More Mortgages Co.Assistant in HR Department (temporary)n Preparing documents and maintaining files on all applicantsn Sending letters of invitation to interview to short-listed applicants20032005 Library Supportn Afternoon duties at circulation deskn Organizing books on shelvesApplicant 2fListen to two people from the Human Resources Department discussing the two applicants. Check the positive points for each applicant.Applicant 1Applicant 2overall qualificationsspecific coursesyears of experiencerange of responsibilitiesexperience related to financeflexibilityteam playerScriptKeygNow, using the ideas and advice contained in this lesson, write your own resume.HR Manager: Your resume is a very important document and with your application and cover letter its the employers first introduction to you, and the measure of your suitability for the job