2022年7月1389國開電大本科《管理英語4》期末考試試題及答案2

2022年7月1389國開電大本科管理英語4期末考試試題及答案:20XX年7月1389國開電大本科管理英語4期末考試試題及答案 一、交際用語(每小題2分，共10分) 1-5題：選擇正確的語句完成下面對話，并將答案序號寫在答題紙上。 1.I think things have been a bit difficult for us the last couple of months. _Weve been working hard， but still getting behind. A.Youre right. B.Im afraid. C.I dont think so. 答案A 2.How can you explain the latest situation? _I know it is all my fault. A.Sorry， B.Excuse me， C.Im afraid， 答案A 3.Do you mind if I use vouchers to spend in a restaurant? _ A.Yes， please. B.Not at all.Goa head. C.No， thank you. 答案B 4.Im going to Beijing for a few days. _I wish I could go with you. A.It doesnt matter. B.Forget it. C.I really envy you. 答案C 5.The Auto Show in the City Stadium has been canceled. Oh，no!_ A.What a pity! B.It doesnt matter! C.Its not interesting at all! 答案A 二、詞匯與結構(每小題2分，共30分) 6-20題：閱讀下面的句子，從 三個選項中選出一個能填入空白處的正確選項，并將答案序號寫在答題紙上。 Passage 1 In 1916， a French coalmine director named Henri Fayol wrote a book entitled Administration Industrielle et Generale， which set forth five distinct functions of managing that Fayol insisted were applicable in any industry.In the 1950s， management textbooks began to incorporate some of a Fayols ideas into their content， and today， management courses still use many of his ideas to teach management to business students. Planning Planning involves deciding where to take a pany and selecting steps to get there.It first requires managers to be aware of challenges facing their businesses， and then it requires managers to forecast future business and economic conditions，They then formulate objectives to reach by certain deadlines and decide on steps to reach them.They re-evaluate their plans as conditions change and make adjustments as necessary. Organizing Managers organize by bringing together physical， human and financial resources to achieve objectives.They identify activities to be acplished， classify activities， assign activities to groups or individuals， create responsibilities and delegate authority.They then coordinate everything so operations run smoothly. Leading Leading requires managers to motivate employees to achieve business objectives and goals.It requires the use of authority to achieve those ends as well as the ability to municate effectively.Effective leaders can influence their personnel to view situations from their perspectives.Leading also involves supervision of employees and their work. Controlling Controlling involves measuring achievement against established objectives and goals.It also requires managers to be able to identify sources of deviation from successful acplishment and to provide a corrective course of action.Managers first establish objectives and goals， then measure achievements， identify anything that is keeping the pany from achieving their objectives and goals， and provide means of correction if necessary. Staffing Without human resources， no organization can get off the ground， let alone do business and make profits， Some distinct features of the staffing function are： Passage 2 In petitive markets， leaders are under increased pressure to maintain a positive work culture.A positive work culture cultivates greater employee satisfaction； greater employee satisfaction contributes to higher performance； higher performance impacts improved client outes； improved client outes contribute to service excellence. Positive work cultures are built overtime and need constant attention.Such cultures are dependent on leadership vision and values. An effective leader sets the tone for the team， encourages a positive workplace culture an disable to bring about cultural change. Workplace culture is made up of the shared attitudes， beliefs， behaviors， values and expectations that influence the way people work in the workplace.It is“the way we do things around here”. Some cultural aspects are understood by all and are obvious such as turning up for wok on time， while others maybe“unwritten rules”that are not so obvious for exle how personal issues are resolved with work colleagues. Many factors that influence whether a workplace has a positive outlook are within the control of people who work in a workplace.There are also factors out of their control， such as slumps in global prices or a change in demand and supply.The pany can， however，control how they respond to these factors. Those panies that do create positive workplace environments develop a reputation in their munity as beinggood to work for and have a petitive edge.Not only are these panies more able to attract and retain people， they tend to be more stable as they proactively deal with issues and adapt to change. Teams work best when they are clear about what is expected of them.They are more able to deal with difficult issues if they feel the values of the organization are supportive of them. For a workplace culture to be positive， the direction and actions of the business must be consistent with the core values of the people in the workplace.The people must trust each other and be able to openly express and exchange ideas. Working through these steps will help with developing a positive business culture. 26.A positive work culture will give workers more satisfaction. 答案T 27.Positive cultures have a lot to do with leadership vision and values， 答案T 28.The direction and actions for the business must differ from the core values of the employees in order for a workplace culture to be positive. 答案F 29.In petitive markets， leaders are under more and more pressure to keep a positive work culture. 答案T 30.Positive work culture can be built in a short period of time. 答案F 四、寫作（共 20 分）31.根根據(jù)所給信息求，完成工作計劃。 Make an action plan based on the following hints of steps. A. Identify wasteful usage. B. Identify person(s) or department(s) with highest supply usage. C. Perform audit( 審計;審核) of supply costs for last 24 hours. D. Perform audit of supply usage for last 24 hours. E. Shop( 解聘，辭退) suppliers. F. Negotiate new supply rates. G. Create standard supply list and utilization controls. H. Evaluate supplier agreements. Objective Priority Action Steps Jack Brown September 15 pleted Reduce Office Supply costs by 10% by the end of the 4th quarter. (1) Mike Jones September 15 pleted (2) Mike Jones October 1 pleted (3) Jack/Mike October 30 pleted (4) Jack November 15 In Process (5) Jack November 15 In Process (6) Jack December 15 In Process (7) Jack/Mike Mike January 15 Not started (8) Jack Brown September 15 pleted 參考答案： Objective Priority Action Steps Jack Brown September 15 pleted Reduce Office Supply costs by 10% by the end of the 4th quarter. (1) C Mike Jones September 15 pleted (2) D Mike Jones October 1 pleted (3) B Jack/Mike October 30 pleted (4) A Jack November 15 In Process (5) H Jack November 15 In Process (6) E Jack December 15 In Process (7) F Jack/Mike Mike January 15 Not started (8) G Jack Brown September 15 pleted 第 8 頁 共 8 頁