商務(wù)英語初級口語

劍橋商務(wù)英語證書初級口語口語測試內(nèi)容（13）（1） 建立好保持商務(wù)聯(lián)絡(luò)向人表示問候和對問候的回答自我介紹詢問對方或介紹自己的身份特征表達(dá)自己喜歡什么、不喜歡什么發(fā)出邀請、接受或拒絕邀請表示感謝和欣賞給別人提供方便，接受和拒絕幫助（2） 談?wù)摴ぷ髟儐柡兔枋龉ぷ鞯娜蝿?wù)詢問和介紹公司情況詢問和簡要介紹產(chǎn)品比較不同產(chǎn)品及價格詢問和提出自己的觀點表示同意或反對提出、接受、拒絕建議（3） 制定計劃和安排工作商務(wù)會議：安排會議日程和會議議程商務(wù)旅行：預(yù)定飯店房間、飯店住宿和結(jié)賬、點菜、進(jìn)行旅行咨詢、預(yù)定機票、乘火車旅行、安排行程等一、 口語測試題型（一）考官口頭提問（Interview）必考話題 Hometown Weather Traffic Travel Leisure Time and Hobbies Shopping Sports Activities Family Food Festivals and Occasions二、口語測試題型（二）小演講（Mini-presentation）（一）考生怎樣與考官進(jìn)行簡單的商務(wù)交流自我介紹結(jié)束后，考官會與考生就商務(wù)交往中的某一具體的問題進(jìn)行較為具體的交談。這一階段考生要通過描述（describe） 、比較(compare)、解釋(explain)等方式使談話能夠深入。考官可以以不同的方式問同樣的內(nèi)容，考生在考前應(yīng)對這些提問方式做全方位的設(shè)想。對答案可能涉及的詞匯做充分了解，如果時間充裕，最好提前準(zhǔn)備好一份答案。考官一般會問考生對商務(wù)活動的一些基本看法，或者給考生設(shè)定一個情景，然后讓考生闡述自己的看法。回答這樣的問題考生首先應(yīng)該具備一些基本的商務(wù)知識，其次才是如何用英文表達(dá)。例如：Suppose you are a sales representative. Your company has developed a new product with high price and good quality. How will you persuade you customer to buy your product?分析：考生首先應(yīng)當(dāng)知道本產(chǎn)品的優(yōu)勢在什么地方，不同的客戶有什么不同的需求，產(chǎn)品的目標(biāo)客戶群有什么樣的要求。就本例而言，考官給定的信息不是很全面，具體是哪種產(chǎn)品沒有講清楚?？忌约嚎梢詫⑺蛹?xì)化，為了便于進(jìn)一步展開談話，最好選擇自己熟悉的產(chǎn)品。參考答案：Well, suppose I am a sales representative. Our company has developed a new office-software, It has more functions and is easier to use compared with other products.The first step of selling our product is to determine our target customer. If I am supposed to sell the software to governments, corporations, or institutions, the high quality, multi-function and all-round after-sale service would be the first priority to these customers. They are less sensitive in price than the individual buyers. Ill try my best to let them know our softwares distinct advantage over the others. If individuals are my target customers, they will pay more attention to the price. Of course, it is not easy to talk them into buying. The best policy, I think is to assure them that they get the product with best quality-price ratio.(二)口試第二部分的測試要求測試要求：每位考生做一個簡短的演講，大約一分鐘。在演講前每位考生都會在一張紙上看到兩個題目，考生可以從中選自一個并有一分鐘的時間做準(zhǔn)備。在演講完畢后，另一位考生可以就這個演講提一兩個問題。測試目的：看考生就一個給定的話題能否組織好一篇論點鮮明、邏輯清楚、選詞得當(dāng)、結(jié)構(gòu)分明、長短合適的演講。考試要求：Thank you. Thats the end of the first part of the test. In the next part you are going to talk on your own. Im going to give each of you a card with 2 topics. Id like you to choose one topic and talk about it for about a minute. You have one minute to prepare for this. You are allowed to make notes. All right? Here are you topics.Interlocutor hands each candidate a different topic card, and some paper and pencil for notes.Choose one of the topics and prepare to talk about it. Remember you can make notes if you wish. Allow 1 minutes preparation time. All candidates prepare their talks at the same time, separately.例一：What is important when looking for a new job?LocationSalaryGood ColleaguesI think that when looking for a new job, the location of the organization is very important. The company or organization should be situated in a downtown area with very good communications facilities, for example, good bus and tube (underground or subway) networks. In this way, you can save a lot of time commuting on the way. Also, it is important to have a good salary, because if you are paid according to the going rate, you will be motivated to work harder. The final point to consider when looking for a new job is that you should have nice colleagues. They should be friendly towards you and help you get to know the structure of the organization and the house rules. The senior staff should also help the new staff to learn the office routines and the correct ways of working. You will feel much better working in a collaborative team.例二：What is important when choosing a business language course?CostSize of GroupQualificationIn choosing a business language course, there are a number of factors to consider. First, you have to think about the cost, which should be reasonable and be related to the content of the course and the quality of teaching. Secondly, the size of the group should be small, with no more than 20 students to a group, so that everyone could have more opportunities for oral practice. Preferably, the students should come from different countries so that they can only talk to each other in English. Also, the trainer should have both good knowledge of English and the business world. There should be a variety of classroom activities designed to motivate the students to speak as much as possible. Finally, at the end of the course, the students should have a certificate issued to them, so that they can prove their English proficiency to their future employers and use English in a real business context.例三：A. What is important when arranging a business trip abroad?Type of TransportAccommodationContact PersonB. What is important when choosing offices to rent?LocationFacilitiesCostA sample speech on Topic AInterlocutor: All right. Now, A, which topic have you chosen, A or B? Would you like to talk about what you think is important when arranging a business trip abroad?Candidate A:Ok. I think when arranging a business trip abroad there are three things to consider. First, you must choose the type of transport. As overseas travels involve long distances, the plane is the best choice for reaching your destination rapidly. Secondly, you should also consider what accommodation best suits your purposes. Choosing a hotel with all modern conveniences and communication facilities will help you accomplish your tasks much better. Lastly, you should have a contact person who has important local connections and up-to-date local business information.演講完畢后，考官補充提問：1. How important is the cost of the trip? (why/why not?)Yes, the cost of the trip is very important because every company has guidelines on the travel budget and no department should exceed it.2. Is it important to have colleagues with you on a business trip? (why/why not?)Yes, I think having a colleague with you on a business trip is very useful. Firstly, because two people can help each other and secondly having another persons contribution to your business negotiation is important.3. Is it essential to speak the language? (why/why not?)Yes. The ability to speak the local language helps you to communicate with your business partner better. But it is unrealistic expectation because an average person knows only one foreign language.A sample speech on Topic BInterlocutor: All right. Now, B, which topic have you chosen, A or B? Would you like to talk about what is important when choosing offices to rent?Candidate B:Certainly. When choosing offices to rent, it is important to think about the location, facilities and cost. Your offices should be located in a downtown business area with good transport, so that your customers can get to your company easily. Secondly, the offices should have all the modern facilities, such as comfortable furniture, telephones, internet connections and all the office machines. Last but not least, the rent of offices should not be too high; otherwise it would affect your profitability.演講完畢后，考官補充提問：1. Why is it important to consider the size of the premises? (why/why not?)Because it should be neither too large nor too small. If it is too large, then it will be a waste of space and the cost will be very high. But if it is too small, then it cannot accommodate all your staff.2. How important is the condition of the building? (why/why not?)It is very important. The building should be in good repair and well decorated. This will give your customers a very good impression.3. Are parking spaces for staff essential? (why/why not?)Yes, they are essential. Because more and more staff members drive their own cars to work. They should have some place to park their cars.（三）如何要求考官重復(fù)提問？1. 如果沒聽到Sorry, could you PardonIm sorry I didnt hear what you said.I didnt quite catch what you said.I missed that.Could you repeat what you said, please?Could you say that again, please?Would you mind repeating that, please?2. 如果沒聽懂Sorry, I dont quite follow you.I dont quite see what you mean.I dont quite catch your meaning.I dont understand what youve just said.（四）口語中如何正確地表達(dá)同意或不同意？表達(dá)同意：Thats what I think.I feel the same way.I agree completely.I quite agree with you in this way.I cant agree more.I believe so.I guess thats true.Im for your proposal.Im on your side.Youre right.He has said what I wanted to say.What I want to say is what he said just nowMine is the same as yours.Thats true.Thats right.表達(dá)不同意：I disagree with most of his opinions.Im not sure I agree with you.I want to agree with you, but I cant.What you said in incorrect.Its just the other way around.Its just opposite.Its not the case.Its not true.That isnt so.Thats wrong.I take a negative view of it.I dont think so.I dont think thats true.I dont think youre right.I think youre wrong.I dont agree.(五)如何詢問和提供信息？Giving and getting information1.當(dāng)你要詢問信息時 If you ask for some information, you may say:Could you tell me whether/ where/ when/ why ?Id like to knowWould you please tell me I want to get some information about Can you give me some information aboutPlease let me know if 2.當(dāng)有人向你提供信息時 When someone gives you some information, you may reply:Oh, I understand/ see.Oh, I catch it.That sounds interesting.That interests me very much.Thanks for you giving us3.如果有人向你詢問信息時 If someone asks you for information, you may reply:Well, as far as I knowOk, I can tell you that Yes, I get some knowledge of what you askedSorry, I dont knowIm afraid I have no idea.I am not quite sure about4.如果你想向他人提供信息時 If you want to give someone some information, you may say:I would let you know that Id like you to know that I guess you didnt know I think you should know5.如果你沒有得到足夠信息時 If you havent been given enough information, you may say:Would you please tell me some more aboutId also want to knowWhat and where exactlyThere is something else Id like to know Could you give me some more details about Shall I have more information aboutMay I be informed of more about(六)拖延回答的技巧1. 當(dāng)你需要想一想或核對有關(guān)事實時Well, let me seeWell, nowOh, let me think for a minuteIm not sure; I have to check. Thats a very interesting question.2. 當(dāng)你不知道答案或出于某原因不愿意回答時Im not really sure.I cant answer that one.Im sorry, I really dont know.Ive got no idea.Id like to help you, but Thats something Id rather not talk about right now.（七）作業(yè)In this part of the test you are asked to give a short talk on a business topic. You have to choose one of the topic from the two below and then talk for about one minute. You have one minute to prepare you ideas.A. What is important when selecting applicant for interviews?Reference ChecksAbility of The ApplicantLetters of RecommendationB. What is important when choosing a new device?ConvenienceFlexibilityReliability參考答案：A：When selecting applicants for interviews, at least one reference check needs to be recorded in order to hire a potential employee, and past supervisors are the best source of information. Then the ability of the applicant is the most important, it may be shown in his resume and the letter of recommendation. Letters written for the applicant generally represent a more trustful information, it should be viewed highly.B: When choosing a new device, therere a lot of respects needed to be thought over. First is the device convenience, such as easiness to use, portability, and so on. Then the flexibility of the device should be considered, and look for a device that offer a variety of access options. And the last is to choose a durable, reliable device. Make sure that the device can withstand the stress of daily usage. 三、口語測試題型（三）考生討論（Collaborative Task and Discussion）（一）考生在進(jìn)行對話時，應(yīng)注意哪幾個問題？1. 開始應(yīng)有簡要的寒暄，使談話顯得自然，符合生活實際。2. 理解標(biāo)題相當(dāng)重要。標(biāo)題往往是一個單詞或一個短語，簡要的表明了雙方將要討論的話題是什么。3. 表達(dá)自己的問題或回答別人的問題時，要盡量簡潔，以便讓對方了解自己的意思。傳達(dá)信息是交流的第一任務(wù)。展示自己的語言技巧、表現(xiàn)自己對語言的駕馭能力等都是讓對方明白了自己的意思之后才應(yīng)該考慮的。4. 如果一方口語實力很強，而另一方相對來說弱一些的話，那么很強的一方應(yīng)注意不要老是只顧著自己說，應(yīng)該適當(dāng)把說話機會留給對方。話多不一定能取得考官的好感。（二）口試 Part Three 的測試要求是什么？這部分主要目的就是在一個給定的場景下，讓考生之間展開討論。這一部分與商務(wù)英語有最密切的練習(xí)?？荚嚨木唧w步驟如下：考官簡要地介紹一個 scenario（情景梗概） ，然后發(fā)給學(xué)生一些黑白圖片提示或文字提示以幫助他們思考。兩名考生討論大約兩分鐘。在恰當(dāng)時候，考官會參與討論，以幫助考生朝正確的方向討論。隨后考官還會就這一主題提出更進(jìn)一步的問題。這一部分所測試的就是考生運用恰當(dāng)?shù)墓δ苷Z言和策略來進(jìn)行溝通的能力。Example One:Scenario:Im going to describe a situation, as read to the candidate twice.A large company is building a new reception area. Talk together for about 2 minutes about the different things you could put into the reception area and decide which 3 things would be most suitable.Here are some ideas to help you. Sofa, desk, visitors book, telephone, newspapers and magazines, brochures about the companys products and services, etc.A: What do you think are the important things that we should put into the reception area?B: Well, as you know, the reception area is the first place of our company that the visitor sees, so its important to make a good impression on the visitors. I think the first things we should put into the area are some large sofas so that visitors can sit comfortably.A: What about some desks for the receptionist? Also, we should place a computer and a telephone on the desk for her use.B: Thats a good idea. I think we should also have a visitors book for the visitors to sign in. Then the receptionist can issue an identity badge to the visitor.A: I agree. But what about some newspapers and magazines? While the visitor is waiting, he or she can have something to read.B: Thats right. And I think it would be a good idea to place some brochures on our companys products and services in the reception area. In this way, the visitor can learn more about our company.A: Dont you think we should prepare a coffee machine and a tea set? Its very important offer some tea or coffee to the visitor when he or she arrives. In this way the visitors will feel at home.B: Yes, I quite agree. What else should we put into the reception area?A: What about some pictures to put on the walls? We can put up some landscape painting about our city in the room.B: You are right. But what are the three most suitable things to be put into the reception area?A: I think we should have sofas, desks and a telephone set as the three most suitable things because they are indispensable.B: Absolutely. 第三部分主要是測試考生就某一給定話題展開對話與討論的能力。所以一定要注意雙方的合作，你來我往，不要一個人滔滔不絕，也不要沉默不語?？忌⒁膺\用一些句型來邀請對方加入討論，如：What do you think of this problem?Can you tell me how to make?I want to know how you are going to plan this event.Could you say something more about this plan?Can you be more specific about this?EXAMPLE TWOInterlocutor: Now, in this part of the test you are going to talk about something together. Im going to describe a situation.Your company has performed very well this year, and the managers want to thank all the staff. Talk together for about 2 minutes about ways of rewarding staff and decide which one is the best. Here are some ideas to help you. (Interlocutor places the task sheet in front of the candidates so that they can both see it.)(A Sample of Part 3 Task Sheet)Rewards For StaffBonus payment PartyDay tripGift Shares in the companyExtra days holidayA: Ok, as we know, this year our company has performed very well, so the managers are considering a variety of rewards for staff. In my opinion, it would be a good idea to make a bonus payment to staff to show the company appreciates their hard work.B: Well, Im not sure if thats the best way. I think giving each employee some shares in the company would be a better idea. In this way, they can link their personal interest with the performance of the company.A: I see your point. But it will be very difficult to decide the level of reward for each member. If not distributed in a fair way, this might have a negative impact on staff morale. Now on second thoughts, I think that organizing a day trip would be a good way to build team spirit and enable our employees to know each other better. We are so busy with our work usually that employees hardly have any time to socialize.B: Youve got a very good point. The more I think about it, the more I like the idea of day trip. We are shut up in our office every day that we lose touch with nature. It would be a pleasant change to have an outing and take the worries of work off our mind.A: Right. So now we see eye to eye on this issue. Shall we report the result of our discussion to the MD and let him decide.在考生討論完畢后，考官還會提一兩個附加問題，以便更進(jìn)一步地測試說得更少的考生的口語水平。常見話題如下：Is there any other reward you would like?Is it important for staff to receive the same type of reward?What kind of place would be suitable for a company trip?How important is it to reward staff for good work?（三）Part Three 部分應(yīng)該注意什么問題？在小組討論部分，要根據(jù)當(dāng)時情形，既要有合作、禮讓，又要有插話、搶話，盡可能多地為表現(xiàn)自己尋求機會，在盡可能清楚地闡述自己的觀點的同時，還要爭取說服別人相信自己的觀點和看法。討論中至關(guān)重要的一點是考生認(rèn)真聽取同組考生的談話，只有如此，你才有機會插話，有機會附和，有機會表示你的贊成或反對，才不會出現(xiàn)彼此間你講的、我說我的互不銜接的局面。小組討論可以反映出一個考生的聽力水平，放映程度，應(yīng)對能力以及口語技巧。（四）討論過程中如何開始自己的發(fā)言？討論并不是要按考生順序一個個輪流發(fā)言?？脊贂鶕?jù)考生前一個階段的表現(xiàn)，指定某個考生首先發(fā)言，有時考生也可自發(fā)先行發(fā)言。討論過程中會有打斷、插話、附和等，作為考生不能一味表現(xiàn)自己，太“霸道” ，也不能一味沉默，太“謙虛” 。要把握分寸，掌握時機，恰當(dāng)?shù)剡\用口語表達(dá)技巧，自然地接續(xù)、打斷、插入或附和別人的話茬，完整地展現(xiàn)自己。（五）常用于開頭的句型有哪些？1. sbs view onPeoples views/ideas/opinions on vary from person to person. Some people think that Peoples ideas on educational reform vary from person to person. Some people think that the educational reform is of great importance and necessity.Peoples opinions on consumption vary from person to person. Some people think that they should spend money moderately and save money for a rainy day.2. Different people have different views onIt is held thatDifferent people have different views on boxing.It is held that boxing should be eliminated.3. Is? Answers to this vary greatly. I think thatIs failure a bad thing? Answers to this vary greatly.I think that its natural to meet failures in ones career.Can money buy happiness? Answers to this vary greatly.Some people think that money is the source of happiness. But my opinion4. When asked about, different people will offer different opinions. Some people say thatWhen asked about whether smoking is good or not, different people will offer different opinions. Some people say that smoking, others say thatWhen asked about whether a test of spoken English is necessary, different people will offer different opinions. Some people say that its necessary to adopt such a test5. Advantages and disadvantages ofNowadays, is popular around us.Nowadays, plays an important role inLike everything else, has/have both favorable and unfavorable aspects. Generally, the advantages can be listed as follows.Nowadays, computers are very popular around us.Like everything else, computers have both favorable and unfavorable aspects. Generally, the advantages can be listed as follows.Nowadays, television plays an important part in peoples daily life. Like everything else, television has both favorable and unfavorable aspects. Generally, the advantages can be listed as follows.6. How to Many ways/methods can contribute to solving this problem, but the following ones may be most effective.With the booming of the motor industry, there are an increasing number of vehicles on the roads. As a result, traffic jams often occur. Many ways/methods can contribute to solving this problem, but the following ones may be most effective.7. Why There are many reasons/causes for, but in general, they come down to three major ones. There are many factors that may account for, but the following are the most typical ones.For the past ten years, traffic jams in big cities have been more and more serious. There are many reasons for traffic jams, but in general, they come down to three major ones.Chinese people are keen on saving. They lay aside a sum of money almost every month or every year. There are many factors that may account for this phenomenon, but the following are the most typical ones.（六）有哪些常用于插入的表達(dá)方式會話討論時所使用的句子，有很多都是有一定的格式的，若能在適當(dāng)?shù)牡胤讲迦胍恍┻m當(dāng)?shù)姆Q呼，或者一些能引起對方注意的驚嘆語，將會使會話顯得更自然，效果更佳。比如：I beg your pardon, butIm sorry to trouble you, butIm sorry to interrupt you, butPardon me, butExcuse me, but以上這些句子，都是用來表示“對不起.”之后的慣用句型。如果話中再插入對方的稱呼或名字，將更能達(dá)到溝