[英語學習]書信模擬題一道：投訴信的回信

考過投訴信和建議信，卻沒有考過對投訴信的回信。這封信可以稍微看看，當作對套路和對新題目的熟悉。管他幾路來，我只一路去。題目:你是負責網上書店服務的,最近收到很多投訴網上銷售服務的信件.寫一封信給這些投訴者:1 理解他們的投訴并表示歉意2 指出改善服務的措施3 表示對他們的感謝 FC分析: 三段寫法十分明顯, 第一段根據提綱,第一句寫背景:理解投訴,第二句寫目的:我寫這個信就是為了道歉的(當然可以加一句自我介紹,放最前面)第二段措施,虛擬自身或者前因后果,2-3點展開第三段 可以寫感謝+問題留言Dear sir or madam, As the manager of the on-line book service, I can understand your complaints owing to ourwork which is not satisfactory /far from satisfying. （I can understand your complaints owing to our unsatisfactory/unsatisfying service或者because our service is far from satisfactory）Therefore, I am writing this letter for the purpose of expressing my apology. 或者:As the manager of the on-line book service, I am writing this letter to apologize for our insufficient job. Hopefully you can understand it.To improve the situation, we would take the following actions. 或:We would take actions to improve the situation, and the details are listed as follows. 或：I would be grateful if you would take the following explanation into consideration. On the one hand, since many of you have expressed that our service does not cover sports especially NBA, we would immediately expand our book list by adding some basketball magazines such as HOOPCHINA and KOBE. On the other hand, we would take effective and efficient measures to shorten our delivery time. (或:we would take effective and efficient measuresso that you can receive our booksmore quickly).一點是增加書的種類,二是加快發(fā)送速度. 還可以寫的方面,如:提高書的質量, 簡化服務程序,讓更多的人可以享受服務, 價格更優(yōu)惠,等等I would like to express my gratitude for your attention to my letter. If you have any questions or suggestions concerning our service, please do not hesitate to contact me. 或: I am most appreciative of your attention to my letter. In addition,let meapologize forany inconveniences we have caused. 主題：今年關于大熱的三類小作文：投訴信，投訴信的回信和摘要1。 投訴信你去參加某公司面試，被面試官羞辱，寫信給他老板投訴他1）寫信目的2）投訴原因3）提出解決措施分析：所有信件的中間段是必須要自己結合實際合理聯想的，如果這都有模板，中國考研可以取消了范文：FC按照全用高中單詞寫的弱智版Dear President/Dear sir,/To whom it may concern, As an interviewee of your company, I am writing this letter to express my dissatisfaction concerning the interviewer. I would be grateful if you would take the following reasons into consideration. To begin with, my interviewer showed a very negative attitude to me when I was answering his questions, and as a result, this exerded an unfavorable influence on my state of mind( 心態(tài)）. More importantly, he even made some comments on my dressing style, which is extremely impolite and rude. Hopefully you can understand my anger. In order to solve the problem, I suggest you should arrange another interview for me and I hope he can make a sincere apology to me. If you have any questions, please feel free to contact me. I would like to express my gratitude to your attention to my letter. Sincerely, yoursL.M 2 投訴信的回信（就是剛才那封）1） 表示歉意和理解2） 提出補救措施3） 希望對方理解Dear Sir,As the president of this company, I am terribly sorry for the trouble you experienced. I am writing this letter to express my apology and give you my solution. I would be grateful if you can take the following contents（牛逼的人寫compensation）into consideration. First, the interviewer would make a sincere apology to you concerning his inconsiderate behaviors and remarks he showed to you. More importantly, I would arrange another interview especially for you as soon as possible, so that you can have another opportunity to join my company. Hopefully you will be satisfied with our decision. Let me apologize again for any inconveniences we may have caused. If you have any further questions, do not hesitate to contact me for more information. 署名3 摘要如果真的考到，全中國平均分起碼降低5分。目前中國學生離摘要的差距巨大。如果考官真的不負責任的出摘要，請參考下面的模板This article mainly discusses the topic:_（句子或短語或單詞，概括摘要首段/或者全文中心思想）And we can summarize it from the following several aspects. 1234。（不管是幾點，把摘要的每段段落首句翻譯為中文，或者把該段落最重要的句子翻譯為中文，此時除開超級大牛以外，一般般70分以下學生的翻譯必然千瘡百孔，漏洞百出，但是這都是考官逼的，錯就錯，總比不寫好，寫了就有分）Write an essay of 160200 words based on the following drawing. In your essay, you should 1) describe the drawing briefly, 2) explain its intended meaning, and then 3) give your comments.Depicted in the thought-provoking sketch is a boy. The lazy and indifferent boy, holding a telescope in hand, is talking to his friend who is very surprised: “Yes, I have been looking for a job but I havent seen anything yet.” Simple as the cartoon is, the connotation behind it should be taken into consideration with more insightful analysis. 第一段三句話，第一句話簡單倒裝總寫。第二句話用次要動詞做插入語描寫細節(jié)和語言。第三句話承上啟下。Undoubtedly, this picture endeavors to send us a metaphor: a great number of youngsters only have dreams but are unwilling (reluctant) to take actions. They just devise a beautiful plan in their mind and wait for the success without doing anything practical, for the reason that they are only in pursuit of easy material life, totally turning a blind eye to real efforts and actions. This kind of negative attitude not only adversely affects their state of mind, but also exerts an undesirable impact on their career. Were the situation to continue, they would pay a high price sooner or later. 中間四句 第一句深層含義第二句現狀+原因（很長） 第三句影響 第四句威脅性總結I assume that this hard nut can be cracked if both individuals and society take concerted and sustained efforts. On the one hand, we can frequently use the picture to educate and enlighten youngsters to be aware of the importance of hardworking instead of dreaming. On the other hand, it is the obligation of our mass media to analyze, publicize, and emphasize this issue . It is in this way that they can become winners of the society. 中間段三分天下法Undoubtedly, this picture endeavors to send us a metaphor: a great number of youngsters only have dreams but are unwilling (reluctant) to take actions. This cartoon is thought-provoking, in that it contains the following three layers of subtle implications. Initially, they are only in pursuit of easy material life, totally turning a blind eye to real efforts and actions. Additionally, this kind of negative attitude not only adversely affects their state of mind, but also exerts an undesirable impact on their career. Finally, were the situation to continue, they would pay a high price sooner or later. (眼高手低.jpg)