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1、單擊此處編輯母版標(biāo)題樣式,單擊此處編輯母版文本樣式,第二級,第三級,第四級,第五級,*,學(xué)習(xí)情境二：餐廳效勞英語,學(xué)習(xí)任務(wù):席間效勞,Name:,Judy,Job:,Waitress,Responsibility:,To serve the guests during the meal.,Contents,Learning Objectives 學(xué)習(xí)目標(biāo),1,Working Procedures 工作程序,2,Working Knowledge 工作知識,3,Hotel Task 酒店任務(wù),4,5,Words and Expressions,6,Activity,Learning,Object
2、ives,學(xué)習(xí)目標(biāo),After finishing this task,you should be able to：,Serve guests during the meal,Deal with emergency during the meal,Working Procedures,工作程序,Unfold the napkin and do some preparation 為客人翻開餐巾并做好上菜準(zhǔn)備,Serve the guest 為客人上菜,Change and take away the plate promptly 及時為客人更換及撤走盤子,Check the order 檢查菜單
3、看菜式是否上齊,Notify the guest all dishes are served 通知客人菜式已上齊,Ask the guests opinion about the dishes 詢問客人對菜式的意見,Working Knowledge,工作知識(1),1、The serving order of western food,2.The serving order of Chinese banquet service,Working Knowledge,工作知識(2),3.Utensil setting of western dinner,Working Knowledge,工作知
4、識(3),Hotel Task,酒店任務(wù),Suppose you are Judy,now youre going to serve the guest during the meal.Please perform the dialogue according to the hints below with your partners.,角色A:你是George Brown，30分鐘后，對于菜式還沒有上感到非常生氣。待菜式上齊后，發(fā)現(xiàn)魚聞起來有一種怪味，蔬菜也不新鮮。對于餐廳這種不負(fù)責(zé)任的做法你感到極其失望。,角色B:你是餐廳效勞員Judy,你立刻處理。,Words to know,dish
5、n.菜肴 fork n.叉子,serve vt.&vi.效勞 knife n.刀,changevt.&vi 改變 napkin n.餐巾,acceptvt.&vi 接受 plate n.盤子,portion vt.把分成份額 ashtray n.煙灰缸,plate n.碟子 glass n.酒杯,butter knife 牛油刀 tooth pick 牙簽,soup spoon 湯匙 make a mistake 犯錯誤,Useful expressions,1.Ready for a Dish 餐前準(zhǔn)備,(1)Your dish is ready.May I serve it now?,(2
6、)Are you ready for your dessert now?,(3)All your dishes are served now.,2.Serving a Dish 席間效勞,(1)The plate is very hot.Please be careful.,(2)May I take your plate?,(3)Shall I change the plate for a clean one?,(4)Excuse me,may I change ashtray please?,Useful expressions,3.Misserving the Dish 上錯菜式,(1)
7、Pardon me.Ive made a mistake about your dish.,(2)Im sorry,there must be some mistakes.,(3)Ill get you another one,Miss.,4.Complaining about the Dishes 客人對菜式的抱怨,(1)Im sorry to have kept you waiting.,(2)Is there anything wrong with your order,sir?,(3)Thank you for telling us.Ill speak to our manager a
8、bout it.I hope you will accept our apologies.,(4)Im sure everything will be all right next time.,Activity,1.Discuss and summarize the polite expressions of how the waiters,serve guests during meals.與同伴討論并記下相關(guān)的席間效勞用語。,2.Put the following pictures into correct order.And use the polite,expressions above to organize a small conversation of each picture.,將以以下圖片按正確順序排列，并用上述效勞用語編寫對話。,Activity,Activity,西餐刀叉擺放位置及含義,“我還沒吃完，請別撤走 “我已吃完，可以撤走了。,Hotel tips,Thank you！,
酒店英語學(xué)習(xí)情境二餐廳服務(wù)英語2-4 Services during the meal
